Pallet Controller

• Bring your pallet control experience and passion for people to a national level
• Hybrid role based in Melbourne (Mulgrave or Truganina)

Welcome to Primary Connect

Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity.

We’re delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact.

Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.

What you’ll do

• Lead, coach and develop a team of six VIC Pallet Control Officers, building their capability and confidence through hands-on training and meaningful development
• Drive full account compliance across all physical and transactional Unit Load Devices (ULDs) — pallets, crates, and other equipment in 2IC pallet control software, overseeing daily, weekly and monthly reconciliations between DCs, vendors and carriers.
• Analyse equipment data to identify trends, reduce CHEP/Loscam hire charges and minimise pallet loss, reporting through monthly 2IC health reviews.
• Partner with Transport, DC Operations, pooling suppliers and carriers to resolve complex exceptions, prevent equipment shortages and embed permanent fixes for recurring transaction errors

What you’ll do experience

• We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
• We are invested in your success, offering structured career progression and mentorship to help you achieve your professional goals.
• We offer an opportunity to master the latest in AI and emerging technologies through our dedicated training and development programs.
• We offer a hybrid option available after two months (three days in the office, two days from home) and flexible hours of eight hours per day between 6 AM and 6 PM
• A range of programs to help you prioritise and manage your well-being, including a competitive leave policy and 24/7 access to the Sonder app.

What you’ll bring

• Experience in building a team's technical capability
• Proven experience in a pallet control role, with a deep understanding of CHEP/Loscam hire fundamentals and how equipment movements drive cost and exposure
• Strong working knowledge of 2IC
• A coaching-led leadership style: you're patient, practical and invested in growing people's skills and confidence, not just managing their output
• Experience designing and delivering training, setting clear KPIs and holding people accountable, including managing performance conversations when needed
• A sharp analytical mindset and the ability to explain complex financial and equipment data in plain language to stakeholders at every level
• Confidence building strong relationships across DCs, transport and external partners, with a willingness to travel to sites as required

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.