Paralegal - Claims Operations Analyst

At Trisura, we expect more because we believe it can be done better.

We are a young, growth-oriented team with a commitment to exceptional talent and have been one of the fastest-growing North American specialty insurance firms since 2006. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.

We are currently seeking a driven and collaborative Paralegal join our forward-thinking claims team.

OKLAHOMA CITY – HYBRID

PARALEGAL - CLAIMS OPERATIONS ANALYST

DELEGATED AUTHORITY CLAIMS

This position plays a key role in maintaining the insurer’s interests while fostering strong working relationships with both internal and external claims unit stakeholders. The Paralegal - Claims Operations Analyst provides operational, administrative, and governance support to the Delegated Authority Claims unit. This role serves as a central resource for litigation tracking, due diligence administration, vendor system support, and departmental reporting and coordination activities. The position is responsible for maintaining critical claim governance records, facilitating recurring oversight processes, coordinating training and other functional unit events, and serving as a first point of contact for routine claims inquiries and triage. The position requires strong organizational skills, attention to detail, document management capabilities, and the ability to coordinate across internal stakeholders, claims administrators, vendors, and business partners. This position reports to Director – Complex Claims.

As an integral member of the team, you will bring

• Dynamic, motivated, and self-confident disposition capable of delivering expected results with limited supervision
• Tenacious, resilient, and resourceful persona with the ability to thrive in a fast-paced environment
• Dedication to exceptional customer service and good commercial awareness
• Proven ability to work effectively within a team environment
• Strong analytical and problem-solving skills, plus a pragmatic, process-oriented work style with a passion to learn and strive for continued professional growth
• Strong interpersonal and relationship-building skills
• Integrity and personal credibility along with effective and articulate communication skills

Responsibilities

• Claims Governance Administration: Maintains litigation logs, tracking databases, and governance records; Supports exception monitoring processes and escalation workflows; Assists with regulatory, compliance, and training documentation.
• Due Diligence and Vendor Oversight Support: Coordinates requests for due diligence responses; Uploads, organizes, indexes, and tracks required documentation; Monitors outstanding items and escalates overdue submissions.
• Reporting and Data Management: Generates recurring management and exception reports; Maintains data integrity across claims governance systems and repositories; Supports annual and periodic data refresh activities.
• Departmental Coordination and Training Support: Coordinates educational sessions, training logistics, meeting invitations, and related materials; Supports departmental communications and event planning.
• Operational Intake and Triage: Serves as the initial point of contact for routine inquires and front-desk escalations; Routes requests to appropriate DAC team members or external parties as appropriate.

• Travel as needed and/or warranted
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job description

Qualifications

• Experience in insurance, claims, legal support, paralegal services, compliance, operations, or a related administrative function
• Bachelor’s degree in business, risk management, legal studies, paralegal studies, or a related discipline preferred; Equivalent combination of education and relevant insurance, claims, legal support, compliance or operations experience considered
• Ability to manage multiple deadlines and confidential information
• Strong organizational, document management, and reporting skills
• Proficiency with Microsoft Office applications
• Current and in good standing Resident State Adjusters License with P&C lines of authority considered a plus
• Bilingual or trilingual fluency in English, Spanish and/or French considered a plus

If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you!

We thank all candidates for their interest however only those selected for an interview will be contacted

We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across America. Accommodation will be provided on request for candidates taking part in all aspects of our recruitment and selection process.Trisura offers a comprehensive benefit package that includes medical, dental, and vision insurance, as well as 401(k) with company match and Employee Stock Purchase Plan.