Part-Time Customer Service Agent for a Luxury Home Fragrance

​491819

Role Overview

We are seeking a detail-oriented Customer Support Specialist to act as the virtual front desk of our upscale boutique operations. In this role, you will manage the frontline incoming customer queue, serving as the first point of contact to ensure every customer receives swift, elegant, and five-star assistance across our D2C and wholesale channels.

Key Responsibilities

• Customer Care: Manage incoming customer inquiries via Email and Live Chat using a warm, sophisticated, and professional tone.
• Product & Scent Consultation: Guide customers through our premium collections and assist them in selecting products based on their personal preferences.
• Order Logistics: Track shipments, process refunds and exchanges, update or cancel orders, and resolve fulfillment issues such as transit damages on fragile items.
• Wholesale Support: Sort and assist with boutique stockist inquiries and orders arriving through B2B channels.

Candidate Profile — What We're Looking For

Essential Qualifications

• Experience: 1–2 years of experience in E-commerce Customer Support, ideally for premium or lifestyle D2C brands.
• Tech-Savvy: Highly efficient at navigating multiple platforms (Shopify, Gorgias, Faire) simultaneously.
• Communication: Exceptional written English with a polished, polite, and customer-focused tone.
• Detail-Oriented: High attention to special instructions, including gift notes, custom packing requests, and fragile shipping requirements.

Required Tools & Platforms

• Shopify: Order lookups, refunds, gift cards, and inventory checks.
• Gorgias: Helpdesk management for email, live chat, and response templates.
• Faire: Wholesale order processing and retail client communication.
• Recharge: Managing customer inquiries regarding recurring billing and subscription adjustments.
• Kase: Transactional workflows and tracking data management.

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

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Your First 30-60-90 Days at LTVplus: What to Expect