Part-time Onboarding Specialist

Company Overview

It is a coaching organization that supports parents navigating estrangement from their adult children through year-long, human-led programs. The company offers three tiers of guided implementation — a structured community tier, a guided 1:1 coaching tier, and a high-touch tier with direct access to senior leadership — all designed to move families toward reconnection with live human support rather than a self-paced course.

Mission

We're looking for a warm, organized, and tech-confident Onboarding Specialist to be the first point of contact for our new members. You'll guide clients through their first steps on our platform, answer their questions as they settle in, and keep the schedules of our Hope Guides, sales team, and clients running smoothly.

This role starts part-time, with the plan to grow into a full-time position as our community expands. It's ideal for someone who enjoys helping people feel comfortable with new technology and takes pride in a smooth, welcoming client experience.

Key Responsibilities

Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.

• Conduct onboarding calls with new members, teaching them how to navigate and get the most out of Skool.
• Walk members through platform features patiently and clearly, adjusting to each person's comfort level with technology.
• Make sure every new member leaves their onboarding call confident and knowing where to go next.
• Provide ongoing client communication and answer member questions on Skool promptly and warmly.
• Keep members engaged and supported after onboarding so no one feels lost on the platform.
• Handle reschedules for Hope Guides, the sales team, and clients, communicating changes quickly to everyone involved.
• Keep calendars accurate and up to date to minimize conflicts and missed sessions.
• Flag recurring member questions or platform issues to the team and suggest improvements to the onboarding experience.
• Document client interactions and scheduling changes clearly and consistently.

Qualifications

• Years of Experience: 2+ years in client onboarding, customer success, customer support, or a similar client-facing role
• Platform: Skool (or similar community platforms such as Circle, Kajabi, or Mighty Networks)
• Softwares: Skool, Zoom, calendar and scheduling tools
• Industry Knowledge Required: Coaching programs, therapy-adjacent services, or family services experience preferred
• Location: Based on the US West Coast, or comfortable working consistently on Pacific hours

Skills & Competencies

• Warm and patient: makes people feel comfortable, especially those less confident with technology
• Clear teacher: explains platform features step by step without jargon
  
• Call confidence: comfortable leading video calls and keeping them structured and on time
  
• Organization: manages multiple calendars and reschedules without dropping details
  
• Written warmth: clear, person-first messages that feel human, not templated
  
• Responsiveness: answers member questions promptly and follows through
  
• Self-managing in a remote environment
  
• Strong attention to detail and documentation discipline

Technical Requirements

• Own PC or laptop
  
• Reliable internet connection (wired connection recommended)
  
• Headset with microphone and a quiet, professional workspace
  
• Familiarity with Skool and Zoom (or willingness to learn quickly)
  
• Working Hours: Part-time, approximately 23 hours per week
  • Friday, Monday, Tuesday: 1 PM – 6 PM PT (4 PM – 9 PM ET)
    
  • Saturday, Sunday: 10 AM – 2 PM PT (1 PM – 5 PM ET)
• Working Days: 5 days a week (Friday to Tuesday)
  
• Days Off: Wednesday and Thursday
  
• Work Location: Fully remote, West Coast / Pacific Time
  
• PTO (Paid Time Off): You may request time off anytime with advanced notice
  
• Growth: Clear path from part-time to full-time
• Salary: 900$/month