Part-Time Remote Legal Intake Specialist

Part-Time Remote Legal Intake Specialist
Type of position: Part-Time, Evenings
Company Name: Legal Intake Professionals (LIP)
Location: Remote (Tennessee Residents Only)
Pay: $16 per hour
Paid Training: 2-3 weeks, M-F, 4pm-9pm CST

At Legal Intake Professionals, we focus on providing knowledgeable, compassionate intake services for law firms and their prospective clients. Our remote team helps individuals take the first step toward legal assistance by listening carefully, gathering essential information, and delivering an exceptional caller experience. We believe every conversation is an opportunity to make a meaningful difference.

What makes this opportunity different?

• 100% Inbound Calls: There are zero sales, telemarketing, or cold calls involved. Your entire focus will be on providing quality assistance and care for callers reaching us.
• No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values your contributions, we have you covered.
• Comprehensive Paid Training: We provide extensive, fully paid training starting on your very first day to ensure you have all the tools, resources, technology, and confidence needed to succeed and thrive from day one.

Day-to-Day Responsibilities

As a Remote Legal Intake Specialist, no two days are the same, but your primary focus will always center on delivering clear, compassionate, and efficient communications. Your core daily duties will include:

• Inbound Call Handling: Field incoming calls efficiently while consistently maintaining a warm, positive, empathetic, and supportive tone.
• First Impressions and Client Advocacy: Act as the primary, highly professional initial point of contact for potential clients seeking legal assistance.
• Information Capture and Routing: Accurately document important caller details, relay urgent messages promptly, and transfer calls to the correct departments or personnel.
• Software Navigation: Seamlessly navigate our customer internal call-management software to address caller inquiries swiftly and effectively.
• Quality and Performance: Maintain high standards of consistency by meeting and exceeding key performance indicators, schedule adherence, and quality assurance metrics.
• Team Collaboration: Foster a positive work environment by communicating effectively with peers, team leaders, and management.

What We Look for in Candidates

We are looking for individuals who take genuine pride in helping others and demonstrate a high degree of personal and professional reliability. To be successful in this role, you should possess:

• Exceptional Communication Skills: Outstanding phone etiquette paired with a warm, professional manner, along with strong command of standard written and spoken English (including accurate spelling and grammar.)
• Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
• Technical Aptitude: Basic computer literacy, comfortable working knowledge of Microsoft Windows environment and basic office applications, and the ability to type at least 35+ words per minute.
• Strong Work Ethic: High reliability, strong attention to detail, and a stellar record of punctual attendance.
• Bilingual Advantage (Preferred): Fluency in a second language, especially Spanish, is highly valued to support our diverse client community.
• Schedule Flexibility: Willingness and availability to work one weekend day per week (Saturday or Sunday) as well as assigned holidays as we are a dedicated 24/7/365 operation.
• Minimum of a High School Diploma or GED and at least 18 years of age.
• Preferred, but not required: 
  • 6 months call center, customer service, or retail experience.
  • 1+ years of customer service experience is a plus
  • Some college or a post-secondary degree is a plus

Home Office and Technical Requirements

To ensure seamless service delivery and system compatibility, candidates must have a workspace that meets the following set up standards:

• Equipment Provision: Candidates must utilize personal equipment meeting all technical requirements during the initial introductory period. Upon successful completion of this period, company-issued hardware will be provided.
• Operating System: Must run Windows 11 or higher (Apple/Mac products, Chromebooks, and tablets are not compatible with our systems.) and have at least 1GB of space.
• High-Speed Internet Connection: A direct, wired Ethernet connection is required. Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited for primary use.
• Internet Bandwidth: Minimum speeds of 50 Mbps download and 10 Mbps upload.
• Audio Gear: A wired USB headset equipped with a microphone.
• Display Setup: A screen with a minimum resolution of 1600X900. A dual monitor set up is highly recommended to easily navigate multiple systems simultaneously.

Legal Intake Professionals is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Use of Artificial Intelligence (AI): Our company uses artificial intelligence (AI) technology to assist with the collection and intake of applicant information. AI is used solely to facilitate the application process and is not used to screen out, rank, or disqualify applicants. All applicant information is reviewed by a human representative before any decisions are made regarding the next steps in the hiring process.