Part-Time Weekend Remote Customer Service Representative

Benefits: Paid time off Training & development Part-Time Remote Customer Service Representative Aaron Services: Plumbing, Heating & Cooling Fully Remote Within Georgia | Approximately 22 Hours per Week, With Additional Hours Available Help Us Deliver an Exceptional Customer Experience Aaron Services is a family-owned plumbing, heating, and cooling company serving homeowners throughout the greater Atlanta area suburbs since 1978. We’re looking for a friendly, dependable Customer Service Representative to join our team in a part-time, fully remote position. You’ll often be the first person a customer speaks with, so professional, reassuring communication and a commitment to excellent service are essential. We’re a positive, upbeat team with high standards, and we’re always happy to support one another. Schedule Friday: 8:30 a.m.–4:30 p.m. Saturday: 7:30 a.m.–2:30 p.m. Sunday: 7:30 a.m.–2:30 p.m. Additional hours may be available based on company needs and employee availability. Primary Responsibilities Respond to incoming customer contacts by phone, email, and text Schedule plumbing, heating, and air-conditioning appointments in ServiceTitan Gather and accurately record customer, property, and service information Communicate clearly and professionally throughout the scheduling process Convey messages and important information to technicians, managers, and other team members Maintain accurate customer records Assist with other administrative work as needed Help ensure every customer receives friendly, responsive service Remote-Work Requirements The employee must be located in and perform all work from within Georgia. During scheduled hours, the employee must work from a quiet, distraction-free workspace and remain available at a computer to answer calls, respond to messages, schedule appointments, and fulfill the responsibilities of the position. Reliable high-speed internet and a dependable computer setup are required. What We’re Looking For Highly professional and friendly verbal and written communication skills A genuine desire to help and book customers Dependability and the ability to work scheduled shifts independently Strong attention to detail and organizational skills Comfort managing calls, emails, texts, and multiple tasks A calm, pleasant, and solution-oriented approach The ability to learn new software, processes, and service information Preferred Experience The following experience is helpful but not required: Customer service or dispatch experience with a plumbing or HVAC company Experience using ServiceTitan Experience with Google Chat, Google Docs, or other Google products We’re willing to train the right person who brings excellent communication skills, dependability, a positive attitude, and a strong commitment to customer service. You’ll Thrive Here If You… Genuinely enjoy helping people and making stressful situations easier Communicate with warmth, confidence, and professionalism Stay organized while managing calls, texts, emails, and scheduling needs Are dependable, self-motivated, and take ownership of completing your work Enjoy working independently while supporting a positive, upbeat team About Aaron Services Aaron Services has been family-owned and operated since 1978. We’ve built our reputation by treating customers honestly, communicating clearly, and providing dependable home services. Our team takes pride in supporting one another and maintaining the high standards that have earned us more than 2,500 five-star reviews. If you’re looking for a steady remote position with a positive team and enjoy helping customers feel heard and taken care of, we’d love to hear from you. This is a remote position. Compensation: $18.00 - $23.00 per hour About Us Aaron Services: Plumbing, Heating, Cooling was founded over thirty five years ago by Timothy W. Adams, a third generation Master Plumber. Today he works with his son, Aaron, a fourth generation Master Plumber to manage a team of highly trained, licensed technicians committed to customer satisfaction and providing high quality plumbing and heating and cooling services. We are family-owned and operated. Our mission is to provide an honest and high quality service. Aaron Plumbing technicians are licensed and knowledgeable, and our commitment to customer satisfaction shows in everything we do! Aaron Heating and Cooling employs NATE certified, experienced technicians. HVAC & Plumbing Jobs with Peace of Mind Aaron Services believes in Peace of Mind for our customers and our team members . Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love, doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained, high end company owned truck. Ready to Join the Best? We work hard to be the best place to work! Do you have a positive attitude, enjoy working with others, and solving problems? Do you hold yourself to the highest standard of service and workmanship? If so, we would love to speak with you about joining our team! Our commitment to our core values of Efficiency, Integrity, Exceptional Service, and Being Driven Toward Excellence keeps our phones ringing and our schedule full.