Participant Support Officer

• Flexible hybrid working environment that provides a great work-life balance.
• Make a genuine impact on the lives of Lifetime Support Scheme (LSS) participants.
• Full-time Fixed-term Opportunity Until 7th of September 2027.
  
  

Let's get straight to the details...

In this impactful role, you will play a key role in supporting our Service Planning team to deliver high-quality treatment, care and support services to participants of the Lifetime Support Scheme (LSS).

Working closely with Service Planners, you will provide professional administrative support to ensure participants receive timely and effective services within a person- centred service delivery model. You will be the first point of phone contact for participants, their support networks and service providers, delivering a courteous, responsive and confidential service.

For more information about the role, please refer to the Job & Person Specification.

The experience we are looking for...

To be successful in our position you will have:

• Demonstrated experience providing high-quality admin support within a customer focused environment.
• Proven ability to communicate clearly and build positive relationships with a broad range of stakeholders, both verbally and in writing.
• Demonstrated high level of attention to detail and organisational and time management skills to manage multiple competing priorities under broad direction, within tight deadlines.
• Exercise a high degree of professionalism including the ability to deal with sensitive issues with tact and diplomacy and maintain a high level of confidentiality.
• Desirable - Understand the needs of individuals with a disability and/or culturally and linguistically diverse backgrounds.

If you don't meet all of these requirements but think you would be great at this job, we'd still like to hear from you.

Now, a bit about who we are...

The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS) which funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.

As a team, we are passionate about our contribution and committed to our vision: Making a difference in the lives of LSS Participants, who are at the centre of what we do.

Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide’s CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set.

Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.

Check out the benefits available to you as an LSA employee here and click here to hear what our people have to say about working at the LSA.

We encourage you to learn more about the LSA to see the impact working with us has.

Application Instructions: Applications must be submitted online. Please submit your CV and a cover letter (max. 2 pages) addressing the key selection criteria outlined in the Job and Person Specification.

Should you require any further information please direct your query to y to Verina Youanss on 71338492 Verina.youanss@sa.gov.au. Please address applications to Josh Kaye, Lead Participant Support Officer.

Position Conditions: Full-time Fixed-term Opportunity Until 7th of September 2027.

Remuneration: ASO2 ($66,442 - $69,504) + Superannuation.

Special Conditions

Appointment will be subject to the provision of a valid Working with Children Check and a satisfactory National Police Check (NPC) that is no more than six months old.

All applications are to be submitted by 11/11/2026 at 11:59 PM.

Diversity & Inclusion

The LSA is committed to a diverse, accessible, and inclusive workplace, to enable us to reflect our community and to achieve better decision and results for LSS participants. We welcome applications from people with disabilities, Aboriginal and Torres Strait Islander peoples, people from diverse cultural and linguistic backgrounds, young and mature age workers and LGBTIQA+ people.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.