Partner Onboarding Manager

Facilitate effective communication between sales and services teams, ensuring everyone is aligned on onboarding timelines and expectations.

Coordinate and/or execute the onboarding of new partners from signing to marketplace listing creation.

Manage SOPs and drive process improvements for internal programs.

Provide ongoing communication and support to SEMs during the onboarding brands set up to first sale.

Assist in pre-sales activities, including attending calls and in-person meetings with potential clients to support the onboarding process.

Provide training and ongoing support to internal teams and external partners.

Develop and deliver training materials and sessions tailored to various audiences.

Manage the initial setup and coordination for brand expansions, ensuring all processes are aligned with existing operations.

Maintain strong internal communication channels with sales, services, brand management, marketplace, fulfillment, and territory offices to ensure smooth onboarding and expansion processes.

Own the partner offboarding process from start to finish.

Manage brand escalations, partnering with Legal, Accounting, Reverse Logistics and Ecommerce teams to resolve them.

In the first 30 days, success means quickly familiarizing yourself with Pattern business model, tools, and onboarding procedures. You should establish strong relationships with key internal stakeholders, including cross-functional teams. You will have successfully assisted in setting up your first brand partner. You’ll also start monitoring onboarding metrics to identify any immediate areas for improvement.

By 60 days, you’ll have a solid understanding of the onboarding process and will be proactively identifying opportunities to optimize and streamline these procedures. You’ll have set up onboarding for multiple brand partners successfully, demonstrating your ability to manage and coordinate across various teams to ensure all onboarding aspects are aligned. Your relationships will be strong, enabling smooth communication and resolution of any issues. You’ll be actively using data insights to refine strategies and improve client onboarding experiences.

At the 90-day mark, you’ll be seen as a go-to expert for onboarding, consistently delivering high-quality experiences. You’ll have begun optimizing the onboarding process, implementing improvements that have enhanced efficiency and client satisfaction.

Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.