Partner Onboarding & Project Service Delivery Lead
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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A bit about us
At Gamma, our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate across the UK and Europe.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
Who are we looking for?
The Partner Onboarding & Project Service Delivery Lead is responsible for coordinating and delivering a high-quality onboarding experience for Gamma Service Provider's partners.
These partners include service providers, carriers, MVNOs, wholesale customers and technology partners. The role also supports complex project and service delivery for strategic opportunities from contract signature through to billing and operational handover.
Working with internal stakeholders, the role coordinates the end-to-end onboarding process from contract signature through to operational readiness and service launch. It helps ensure projects are delivered efficiently, consistently and with a strong customer experience across Commercial, Legal, Regulatory, Technical, Operational and Billing teams, acting as the central point of coordination for assigned onboarding activities.
Alongside managing individual onboarding and service delivery projects, the role contributes to the development of repeatable processes, practical governance and clear reporting that improve delivery consistency and support growth across multiple markets.
What will you be doing day-to-day?
Here are a few examples of what you could be involved with:
- Coordinate the end-to-end onboarding of assigned partners and customers.
- Coordinate complex orders and project delivery across multiple internal teams, while maintaining clear customer communication, expectations and timescales.
- Create and maintain clear programme plans, trackers and delivery dashboards.
- Produce clear visual representations of complex onboarding programmes such as Gantt Charts, Dependency Maps, Critical Path Analysis, RAID logs, Milestone tracking and Delivery Reporting.
- Coordinate cross-functional teams across Commercial, Product, Legal, Regulatory, Network, Billing, Service Delivery and Support.
- Identify bottlenecks and opportunities for automation and standardisation.
- Translate technical and operational issues into clear business impacts and recommendations.
- Develop onboarding dashboards & reporting metrics and provide recommendations to improve efficiency, customer experience and scalability.
What you’ll bring
You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:
- Strong experience managing customer-facing onboarding, implementation or service delivery workstreams.
- Proven ability to coordinate stakeholders and deliver cross-functional projects in a structured way.
- Experience creating and maintaining project artefacts such as project plans, Gantt charts, dependency maps, RAID logs and status dashboards.
- Experience documenting and improving operational processes and customer journeys.
- Excellent communication, presentation and stakeholder management skills.
- Strong organisational, planning and problem-solving abilities.
- Ability to translate technical challenges into business outcomes.
- Experience within telecommunications, wholesale, UCaaS, CCaaS, CPaaS, mobile or cloud communications environments.
- Experience using Microsoft Project, Smartsheet, Monday.com, Jira, Confluence, Visio or Lucidchart, Power BI, Microsoft 365 is highly desirable.
What do we offer you?
- 25 days annual leave + birthday
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and Income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
This role is hybrid 3-days onsite from either our London, Newbury or Manchester office.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.
