Partner Relationship Manager

Job Title: Partner Relationship Manager

The Partner Relationship Manager is responsible for building and executing best practices and top performance across our Outsourced Partner Support ecosystem. This position owns the processes and relationships which deliver the outsourced Partner Support services to Park Place customers. Departmental activities include partner sourcing, selection, supplier qualifications and onboarding, rates negotiations, procurement, billing, and performance management, escalation management and relationship management.

Responsibilities:

• Lead in sourcing, selection, onboarding, performance management, escalation management, and relationship management of all local Service Partners.
• Work with Local, Regional, and Global Sales, Field Engineering, Supply Chain, Support Center Leadership to build and adjust partner ecosystems and related processes.
• Work closely with Local Field Leadership to build, foster, and maintain world class performance for all partner driven tickets.
• Negotiate short- and long-term contracts with new and existing delivery partners
• Research, Source, and Qualify suppliers with capabilities to further expand Park Place offerings
• Act as escalation point of contact for Service Delivery, Service Partners, Sales, and Customers on indirect support tickets.
• Provide continuous improvement of procurement and Service Partners performance.
• Review of monthly billing from Service Partners.
• Build, Foster, Maintain a healthy relationship with the local Service Partners.

What we are looking for:

• 5+ yrs experience in Partner / Vendor Management or IT Service Delivery.
• Competent with both English and Japanese (written and spoken).
• Strong interpersonal and negotiation skills in dealing with Service Partners.
• Ability to collaborate with various internal teams, service partners, sales, and customers
• Ability to independently remote work with minimal supervision.
• Experienced with costing, Budgeting and P&L.
• Flexibility to attend after-hour calls with the global teams.
• Exposure to various APAC countries is a plus.