Partner Support Specialist Intern

What you'll bring

You're a student in Business, Languages, or IT — with a genuine interest in partner operations and a global work environment.

• Strong problem-solving and analytical skills, comfortable managing multiple tasks within tight timelines
• A self-directed learner who absorbs new processes quickly and takes ownership of assigned work
• A customer-oriented approach and comfort engaging external stakeholders across different cultures and time zones
• Clear written and verbal communication skills in a multicultural, international setting
• Solid Microsoft Office skills; familiarity with CRM or ticketing tools is a plus
• Portuguese is mandatory, Fluency in English is required for this role; an additional Spanish language is an advantage

We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems — whatever stage of your career you're at.

In addition to the role-specific skills above, all student and early talent positions at SAP look for candidates who are open to working with AI tools — including agentic AI — to automate everyday tasks, prototype ideas, and build confidence in AI-assisted ways of working from day one.

What you'll build

You'll work inside the Partner Services Hub on Cloud Choice Flex — SAP's indirect go-to-market model that enables partners to drive customer success and adoption. The team directly supports partners on eligibility criteria, program information, and commission queries.

• Triage and track partner inquiries end-to-end, validating documentation and coordinating with internal teams
• Build foundational knowledge of SAP PartnerEdge, program requirements, and the partner ecosystem
• Identify recurring issues and propose practical improvements to processes and knowledge-base content
• Support operational reporting on case volumes and service-level adherence
• Explore and apply AI tools to improve workflow efficiency and communication quality, sharing learnings with the team
• Collaborate with Partner Managers and internal stakeholders to resolve partner queries

Where you belong

The Partner Services Hub is a global team where you'll work on real partner challenges from day one. You'll collaborate with experienced professionals across regions and develop skills in operations, stakeholder management, and process improvement. When you join SAP, you'll be a part of SAP Next Gen — a global community of students and early professionals with access to mentors, development programmes, and peers.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.