Partnership Manager, Home Care 100

Partnership Manager, Home Care 100

Location: Remote

Position Type: Full-time/Non-Exempt

POSITION SUMMARY

Lincoln Healthcare Leadership is seeking a Partnership Manager to strengthen partner engagement, drive long-term relationship success, and execute best-in-class partner experiences throughout the Home Care 100 conference portfolio.

Companies sponsor Lincoln Healthcare Leadership conferences because they see our events as beneficial to their market positioning and business development efforts. We refer to these sponsors as conference "partners."

The Partnership Manager serves as a primary steward of Home Care 100’s partner relationships, helping ensure partners receive exceptional value throughout their engagement lifecycle. This role combines strategic relationship management, partner retention, benefits fulfillment, and conference execution support.

Beyond coordinating contracted benefits, this role develops a deep understanding of partner organizations, business priorities, growth strategies, and evolving market needs. Through proactive outreach and ongoing relationship management, the Partnership Manager helps identify opportunities, mitigate risks, and strengthen long-term partner engagement and retention.

This role operates as an extension of the Sales team focusing on relationship health and partner retention. This is a highly collaborative role requiring strong attention to detail, communication, and the ability to manage multiple priorities in a fast-paced environment.

WHAT YOU'LL DO

Partner Stewardship & Retention

You will serve as a relationship manager for Lincoln's sponsoring partners, helping build long-term engagement, satisfaction, and retention.

Responsibilities include:

• Conduct regular partner check-ins, with increased frequency and deeper engagement for Home Care 100’s highest-level partners

• Develop a strong understanding of partner business objectives, strategic priorities, growth initiatives, and market positioning

• Maintain ongoing visibility into partner organizational changes, including leadership transitions, mergers, acquisitions, and other developments that may impact engagement

• Identify and communicate potential retention risks, opportunities, and emerging partner needs to internal stakeholders

• Serve as a trusted point of contact for partners throughout the year, including through structured, recurring business reviews for key accounts, collaborating with Sales

• Support long-term relationship growth by identifying opportunities for deeper partner engagement and enhanced value delivery

• Document key relationship insights, conversations, and organizational updates to support continuity and strategic account management

Partner Benefits Fulfillment & Deliverable Execution

You will ensure all contracted partner benefits are delivered accurately, consistently, and at a high level of quality.

• Deliver fulfillment of all partner benefits in conjunction with sponsor sales, operations, and marketing teams.

• Track sponsorship deliverables and results

• Coordinate with internal departments to ensure clear communication and execution of deliverables.

• Monitor partner satisfaction and proactively address concerns related to benefit fulfillment

• Maintain accurate records of partner commitments, deliverables, communications, and engagement history

• Ensure fulfillment activities align with each partner's unique business objectives and goals whenever possible

Conference Preparation & Execution Support

You will serve as a key coordinator in the delivery of partner benefits for Home Care 100 conferences.

• Ensure clear and timely communication and a positive conference experience.

• Maintain a high-quality standard across all procedures and communications.

• Manage partner inquiries (email and phone) with prompt and accurate support and follow-up.

• Support partner relationship management before, during, and after conferences

• Help identify meaningful connections and engagement opportunities that align with partner goals

• Provide on-site support to ensure a seamless and high-touch partner experience

• Gather feedback from partners to continuously improve conference value and experience

This job description outlines the primary responsibilities of the role but is not intended to be an exhaustive list. Additional duties may be assigned as needed to support team and organizational priorities.

REPORTING & COLLABORATION

This role reports to Managing Director, Home Care 100 with a dotted line to SVP, Sales.

This role works closely with internal teams including Sales, Operations, and Marketing to ensure successful partner experiences and execution of conference deliverables.

The Partnership Manager serves as an important bridge between partners and internal teams, helping ensure partner needs, risks, opportunities, and priorities are communicated effectively throughout the organization.

WHO YOU ARE

We're looking for someone who brings strong organizational skills, communication abilities, and a proactive mindset.

• Deadline-driven and detail-oriented: Able to manage multiple partners and ensure timely, accurate delivery of materials and benefits.

• Strong interpersonal skills: Comfortable communicating with executives at all levels, including C-suite, and resolving issues diplomatically.

• Assertive: Able to proactively follow up and obtain necessary information to meet deadlines.

• Customer service-focused: Dedicated to guiding partners through the benefits delivery process and supporting their needs.

• Strong writing skills: Communicates clearly and concisely regarding expectations and deadlines.

• Administrative strength: Highly organized with the ability to manage high volumes of communication, scheduling, multiple processes, and documentation across teams.

• Quality-driven: Committed to producing high-quality work that supports Lincoln's reputation.

• Enthusiastic, driven, and independent: Capable of managing complex workflows with minimal oversight.

• Relationship builder: Able to establish credibility and long-term trust with senior executives and key stakeholders.

• Business-curious: Interested in understanding partner organizations, industry trends, and strategic priorities.

• Proactive and consultative: Anticipates needs, identifies issues early, and takes initiative to solve problems.

• Commercially minded: Understands the importance of partner satisfaction, retention, and long-term relationship growth.

• Strategic communicator: Able to balance relationship management, service excellence, and business objectives.

Additional Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Excel, Teams, SharePoint, OneDrive) or equivalent productivity software.

• Working knowledge of customer relationship management (CRM) and event management platforms, such as HubSpot and Cvent, preferred.

• Ability to travel.

We understand that not every candidate will meet every qualification listed. If you bring relevant, transferable skills and a willingness to learn, we’d love to hear from you.

LOCATION & TRAVEL

This position may be fully remote or hybrid based out of our Southport, CT office.

Travel required for attendance at two conferences per year (approximately four days at each):

• Home Care 100 Winter: January 31-February 3, 2027, Ritz-Carlton Orlando Grande Lakes, FL
• Home Care 100 Summer: June 13-16, 2027, The Grand America Hotel, Salt Lake City, UT

Additional travel is possible for other Lincoln Healthcare Leadership events (up to two additional conferences, approximately 3-4 days each) and to partner user conferences (approximately 3 times a year for 2-3 days each).

COMPENSATION & BENEFITS

We offer a competitive and thoughtful total rewards package, including:

• Base salary: $85,000-$100,000 *Actual salaries may vary within or outside the stated range based on factors including, but not limited to, education, training, experience, professional achievements, business needs, and geographic location. Candidates are encouraged to include their salary expectations with their application.

• Comprehensive medical, dental, and vision coverage

• 401(k) with company match

• Generous PTO, sick leave and paid parental leave policies

• Flexible work arrangements and remote work options where applicable

• Sabbatical eligibility

• Profit sharing after 1 year of employment

WHY JOIN LINCOLN HEALTHCARE LEADERSHIP?

At Lincoln Healthcare Leadership, you’ll be part of a team with a powerful purpose: elevating healthcare by inspiring leaders. Our mission is to drive excellence in healthcare leadership, strategy, and innovation through exceptional insights and exceptional communities—improving the U.S. healthcare system toward higher quality, lower cost, and more coordinated care.

Our values guide how we show up every day:

• Integrity – We do the right thing for our clients, our communities, and each other.
• Leadership – We define what’s next and lead others towards that vision.
• Culture – We each contribute to creating an environment where people thrive.
• Service – We lead with warmth, care and professionalism.
• Quality – We hold a high bar in everything we do.
• Teamwork – We are one Lincoln team, supporting each other to deliver results.
• Boldness – We challenge the status quo in all aspects of our business pursuits.

We are committed to being an employer of choice, prioritizing flexibility, well-being, and professional growth.