Partnerships Manager

About the Company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

Mission

Own the partnership and client relationship strategy that turns Valon's enterprise wins into long-term, expanding relationships. This person builds and runs the partner ecosystem and the relationship playbook around Valon's strategic deals: aligning executive sponsors, coordinating across both organizations, and creating the repeatable processes that let enterprise relationships scale.

About the role

As a founding member of Valon's GTM team, you'll work side by side with our founding Strategic Account Executive and founding Sales Engineer from first conversation through close and into deployment. You'll lead the relationship layer of high-stakes, multi-stakeholder enterprise deals: mapping the buying committee, building trust with executive sponsors, securing the right partners and integrations, and making sure every commitment made in the sales cycle is carried through. It's a highly strategic, relationship-driven role that rewards judgment, follow-through, and the ability to build structure where none exists yet.

Who you are

• An entrepreneurial partnerships or strategic-relationship professional who thrives in early-stage environments and is energized by building from the ground up.

• A track record of managing complex, high-value enterprise relationships where trust, timing, and execution matter as much as the contract.

• A strong relationship-builder who earns credibility with stakeholders at every level, from operators to the C-suite, and builds consensus across large organizations.

• A genuine partner to Sales and Sales Engineering who takes ownership of revenue goals and the role you play in hitting them.

• Able to quickly grasp complex technical and regulatory concepts and communicate them clearly to diverse audiences.

• A self-starter with excellent organizational skills, sound judgment under pressure, and relentless follow-through.

• A systems builder who turns one-off wins into documented, repeatable processes.

Responsibilities

• Partner with our Strategic AE, Sales Engineer, and executives from early discovery through close and into implementation, owning the relationship strategy for each strategic account.

• Map stakeholders and buying committees (executive, operations, technical, legal, security, procurement, compliance) and build multi-threaded relationships across each account.

• Develop and run account and partnership plans: executive sponsor alignment, mutual success plans, joint milestones, and risk tracking across 6-12 month enterprise cycles.

• Identify, evaluate, and build strategic partnerships (technology, data, and service providers, industry associations, and channel partners) that accelerate deals and extend Valon's reach in the mortgage ecosystem.

• Serve as the connective tissue between Sales, Sales Engineering, Product, Implementation, and Legal to keep complex deals moving, and keep customers moving after signature.

• Run executive touchpoints, steering committees, and business reviews with enterprise clients; prepare leadership for high-stakes meetings.

• Support commercial and contracting workstreams alongside Sales and Legal, including partner agreements, referral and co-sell structures, and pricing and terms guardrails.

• Own the handoff from sale to deployment, ensuring commitments made during the sales cycle are carried through and early customer success is visible and documented.

• Surface expansion and cross-sell opportunities within existing relationships and partner them with the AE on strategy and timing.

• Translate customer and partner feedback into product input, case studies, references, and reusable GTM assets.

• Build and document the partnerships and relationship-management playbooks, processes, and reporting that scale with the growing team.

• Represent Valon at industry conferences, partner events, and client sites.

• Travel to clients and partners 25% of the time.

Qualifications

• 5-10+ years in partnerships, strategic alliances, enterprise account management, business development, or client relationship roles, with evidence of owning high-stakes, complex enterprise relationships.

• Experience supporting enterprise software, financial services, or other regulated-industry deals involving executive, technical, legal, security, procurement, and compliance stakeholders.

• Proven ability to build C-suite trust and navigate multi-threaded buying committees and long, complex sales cycles.

• Experience structuring and negotiating partner or commercial agreements in partnership with Legal and Finance.

• Strong technical and operational fluency: able to understand integrations, data movement, implementation risk, and workflow transformation well enough to align stakeholders.

• Excellent written and verbal communication, including executive-level presentation and facilitation.

• High agency in ambiguous, founder-led, zero-to-one GTM environments.

• Ability and desire to learn mortgage deeply; prior mortgage or mortgage-technology experience is helpful but not required.

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.

• Free Food: daily lunch, and dinner provided through Forkable for in-office team members.

• Commuter benefits: pre-tax deductions for public transit, rideshares, and parking to simplify your daily commute.

• Grow together: company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback.

• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners.

• Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.

• Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents, so you can spend uninterrupted time welcoming and caring for your newest family member.

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.