Partnerships Operations Manager

Partnerships Operations Manager

Team: TPA & Employer Partnerships (Operations)

Location: Los Angeles or Austin preferred // Hybrid

About Truemed

Our mission is to reverse chronic illness back to 1970s levels and make Americans healthy again. We will do this by shifting hundreds of billions of dollars away from our current broken healthcare system, and towards effective lifestyle interventions and prevention. Today's healthcare system spends less than 3% of the $4.3T in annual spending on prevention. This has to change.

Today, 95% of all medical costs go to treating illness. Our goal is to empower people to invest in healthy habits today rather than treating illness in the future. We do this by supporting these 5 habits that research shows are tied to significantly improved health outcomes:

1. Eating healthy food

2. Getting an adequate quantity and quality of sleep

3. Increasing movement and exercise and reducing sedentary behavior

4. Reducing chronic stress

5. Increasing sunlight and minimizing environmental toxins

Truemed enables patients to use pretax HSA/FSA funds to buy healthy food, exercise equipment, and supplements. We support brands like Peloton, Eight Sleep, Momentous, and hundreds of others. We're building the infrastructure that allows health and wellness merchants to accept the $150+ billion tied up in HSA and FSA accounts. By allowing consumers to spend these pre-tax dollars on goods that make them healthier, we'll incentivize consumers to invest in their health and begin to reverse the explosion in chronic illness that's plagued the US for the last 50 years.

Why This Role Matters

• Third-party administrators (TPAs) and employers control how millions of Americans access their HSA/FSA dollars. Truemed's partnerships with them are one of the fastest-growing parts of our business.

• As the partnership footprint grows, execution is the difference between a signed deal and a partnership that actually drives impact. This role makes sure nothing falls through the cracks.

• You'll sit at the center of the partnerships team, turning strategy into shipped projects and giving the team the leverage to move faster in a market that's ready for Truemed.

About the Role

• This role owns project management and operational execution across Truemed's TPA and employer partnerships, from post-signature launches to cross-functional initiatives.

• You'll work directly with the Head of TPA Partnerships and the Partner Success team, and partner with Marketing, Clinical Ops, Customer Success, and Product to keep work moving.

• It's a generalist role for someone who loves bringing order to fast-moving work and getting things done. The scope will grow as you do.

What You'll Do

• Own project management across partnership initiatives: build plans, set timelines, assign owners, and drive next steps to completion.

• Lead post-signature execution for new partners, including implementation checklists and integration launches, and go-live coordination.

• Prepare the team for partner and prospect meetings, and own follow-ups so next steps never stall.

• Coordinate major initiatives like QBRs, partner advisory board meetings, open enrollment campaigns, and industry conferences.

• Manage partner-facing collateral, including organizing materials, managing revisions, and keeping assets current.

• Build and maintain the team's systems, CRM hygiene, and documentation so information is easy to find and always up to date.

• Track partnership KPIs, analyze performance, and build clear reporting and presentations for business reviews.

What Success Looks Like

• First 90 days: You're fluent in the TPA and HSA/FSA ecosystem and own your first set of projects end to end.

• 6–12 months: You're the trusted owner for partner launches and cross-functional initiatives, and projects ship on time.

• Ongoing: The team runs on clear processes and one organized source of truth. Follow-ups happen and next steps keep moving.

Who You Are

• Mission-driven: You are passionate about putting metabolic habits at the center of health and motivated by Truemed's goal of reversing chronic illness.

• An executor: You get things done. You bring structure to ambiguity, sweat the details, and close loops without being asked.

• Intellectually curious: You learn quickly, absorb new information readily, and understand your own strengths and limitations, knowing when to act independently and when to ask for help.

• A critical thinker: You thrive in ambiguity, orient quickly to objectives, and never accept "because I was told to" as a sufficient reason to do something that doesn't make sense.

• Proactive: You act without being asked, bring new ideas to the table, and create opportunities rather than wait for them.

• Adaptable: You stay focused on the mission rather than being right, respond constructively to setbacks and feedback, and adjust quickly when priorities shift.

• Open to feedback: You receive criticism calmly with a continuous-improvement mindset, and you give feedback candidly in service of the right outcome for the mission.

• A clear communicator: You write and speak with clarity and persuasion, internally and with partners.

• AI-forward: You use tools like Claude and ChatGPT every day to work faster and smarter.

• Hungry: You have a strong work ethic, take ownership of outcomes, and are excited to have a direct impact on company growth.

Qualifications

• 1–3 years of experience at an early-stage startup or in consulting.

• Strong project management and execution skills, with a track record of running several projects at once and delivering on time.

• Fluency with AI tools such as Claude and ChatGPT.

• Strong written and verbal communication skills.

• Proficiency in data analysis and in building clear presentations.

• CRM experience (e.g., HubSpot, Salesforce).

• Strong work ethic, with the ability to thrive in a fast-paced environment.

• Familiarity with health benefits, HSA/FSA, or fintech is a plus.

Compensation and Benefits

• Comp and equity in the top decile for Series A startups

• Comprehensive medical, dental, and vision insurance with employer sponsored HSA contributions

• 401(k)

• Unlimited PTO

• L&D Stipend

• 2x/year company offsites and 2x/year team offsite

Location

• Los Angeles or Austin preferred // Hybrid