Parts Sales Coordinator

Our esteemed client is a rapidly growing global leader in industrial construction machinery with a strong presence across Europe and Asia. The company is known for its innovative solutions, high-quality products, and dedication to sustainability in the industry.

Currently, they are looking for a German-speaking Parts Sales Coordinator to join their expanding team in Lelystad.

Job Profile for Parts Sales Coordinator

Responsibilities will include, but not be limited to:

• Collaborate closely with dealers and internal teams to ensure accurate and timely order fulfilment, including verification of part numbers, shipment plans, and applicable discount levels
• Coordinate with the Technical Department to provide accurate and timely responses to dealer technical inquiries
• Support suppliers in resolving outstanding spare parts issues promptly and implement preventive measures to avoid recurrence
• Manage and prioritise dealer orders based on urgency (e.g., breakdown orders, stock orders) to ensure efficient processing
• Conduct dealer visits to assess performance, identify strengths and areas for improvement, and provide clear recommendations
• Develop and implement a regional spare parts sales and marketing strategy to help dealers improve their after-sales service capabilities
• Develop and plan sales promotional campaigns where necessary, based on data-driven analysis
• Monitor pricing levels by parts categories in the assigned territories and make recommendations to us to stay competitive
• Track dealer inventory levels and offer data-backed stocking recommendations
• Prepare spare parts recommendation lists for new dealers and newly launched models
• Deliver comprehensive training to dealers on the spare parts management system
• Propose and implement initiatives to improve daily operations, including systemisation, standardisation, and workflow optimisation

Candidate Profile for Parts Sales Coordinator

• Must be fluent in German and English, written and spoken
• 3+ years of experience in after-sales positions, preferably in the automotive or machinery manufacturing field
• Proficient in data/statistical analysis and reports, Power BI is beneficial
• Knowledge of the full process of logistics is preferred
• Computer skills and operational experience in SAP are considered an advantage
• Team worker, flexible to work with various cultural backgrounds
• Conflict-solving with very good communication skills

What Our Client Offers

• Travel costs reimbursed
• 25 vacation days per year based on full-time hours
• Guaranteed bonus and performance-based bonus
• Pension plan
• Hybrid working model
• Training sessions
• Opportunity to travel to events around Europe