Pasito (YC S22) - Business Operations Associate

About Pasito Pasito is the AI workspace for employee benefits. We’re rethinking how group insurance and benefits are underwritten, delivered, used and measured - by the people who design them and the people who depend on them. Instead of static PDFs, disconnected systems, and manual workflows, Pasito brings plan design, payroll and benefits data, claims, and financial context into a single, AI-native workspace that helps benefits actually work for the 178 million Americans who depend on this system. We don’t build for brokers, carriers and employers - we build with them. That collaboration shows up in everything we ship: AI agents that extract and structure plan data, tools that turn complexity into clarity for employees, and workflows that save carriers and consultants hundreds of hours per case. Today, Pasito supports many of the largest insurance carriers and brokers in the U.S. We’re backed by Y Combinator and Core Innovation Capital, and we’re growing quickly. We ship fast, iterate relentlessly, and care deeply about building systems that are accurate, scalable, and human. If you’re excited to work alongside exceptional operators and engineers, and apply AI in a legacy industry where precision and trust matter, Pasito is the place for you. The Role We’re looking for a Business Operations Associate to join our team and work directly with our Chief of Staff. This is a high-visibility, high-impact role at the center of how Pasito runs: you’ll touch everything from operational processes and cross-functional projects to people programs and strategic analysis. This role is ideal for someone early in their career who thrives in ambiguity, moves fast, and wants to learn how a startup operates from the inside out. What You’ll Do Product Support major product launches and strategic initiatives. Assist with product QA and testing before releases. Maintain and manage demo environments and demo accounts. Create product decks and supporting materials for early client conversations. Strategy & Analytics Gather, organize, and analyze data to support business decisions across operations, growth, product, and people functions. Work with Pasito’s data team to create and maintain reports, dashboards, and KPI tracking. Prepare summaries, presentations, and supporting materials for executive meetings and strategic initiatives. Cross-Functional Projects Help coordinate projects across teams by tracking timelines, action items, and stakeholder communication. Follow up with team members to ensure deliverables stay on track and deadlines are met. Help prepare meeting agendas, notes, and status updates. Support the execution of company-wide initiatives and special projects. Operations & Process Support the documentation, maintenance, and improvement of internal processes and workflows. Maintain and administer internal tools and systems, ensuring they are properly configured, organized, and effectively used across teams. Help coordinate recurring team meetings, operating rhythms, and follow-up action items. Maintain internal documentation, knowledge bases, and project trackers to ensure information is accurate and accessible. Assist with the administration and organization of internal tools and systems. People & Culture Assist with onboarding activities to help new hires ramp up successfully. Work with Pasito’s event coordinator to organize internal events, team gatherings, and offsites. Support employee engagement initiatives and internal communications. What We’re Looking For 1–3 years of experience in consulting, finance, technology or a related field (or strong internship experience in a fast-paced environment). Excellent written and verbal English communication skills. You can communicate clearly, concisely, and effectively across different audiences. Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously. A natural problem-solver who enjoys creating structure, improving processes, and finding more efficient ways of working. Strong analytical skills: comfortable pulling data, building spreadsheets, and turning numbers into a clear story. High ownership. You’re as comfortable doing the unglamorous work as the strategic work. Comfort with ambiguity. Pasito moves fast; things change, and that energizes rather than frustrates you. Nice to Have Experience with tools like Notion, Slack, ClickUp, or similar project management and documentation platforms. Prior startup, AI-native or high-growth company experience. What’s In It For You Real ownership from day one: You’ll be running real projects, making real decisions, and seeing the impact right away. Strategic visibility: Report directly to the Chief of Staff and work closely with the CEO and COO, supporting and learning from company-wide decision-making. Growth: Join at a pivotal stage and grow into a senior operations or strategy role as the company scales. Competitive compensation: Salary benchmarked to your market, paid in USD. Remote-first: Work from anywhere in Latin America with a highly collaborative team. Learning and development: A budget to invest in yourself, whether that’s courses, books, or conferences. Team offsites: We get together in person every year to work, connect, and have fun. Equal Opportunity Pasito is proud to be an equal opportunity employer. We believe great teams are built through diversity of background, perspective, and experience, and we’re committed to creating an inclusive environment where everyone can do their best work.