Passengers support staff

Company Description HANEDA AIRPORT ENTERPRISE, K.K. is a public relations and communications company headquartered in the Hanedakuko area of Ota-ku, Tokyo, Japan. The company operates within the Haneda Airport environment, supporting communication and service functions connected to airport activities and passengers. Team members work in a dynamic, international setting that involves interaction with travelers and airport stakeholders. The organization values professionalism, clear communication, and strong customer service to enhance the passenger experience at Haneda Airport.

Role Description This Passengers Support Staff internship is a hybrid role based in Tokyo, with primary work at Haneda Airport and some tasks that can be performed from home. Interns assist passengers with wayfinding, check-in guidance, and general inquiries, helping ensure smooth movement through terminals and public areas. Daily activities include providing information in person, by phone, or digitally, coordinating with airport teams, and supporting public relations and communication initiatives related to passenger services. The role may involve preparing simple informational materials, translating or clarifying instructions, and gathering feedback from passengers to improve services. Interns are expected to maintain a courteous, professional manner and follow safety and security guidelines at all times.

Qualifications

• Strong customer service and interpersonal skills, with the ability to support and guide passengers in a courteous, professional manner.
• Clear verbal and written communication skills; proficiency in Japanese and conversational English (or other foreign languages) is highly beneficial.
• Ability to work effectively in a busy, international airport environment, including handling multiple inquiries and adapting to changing situations.
• Basic computer literacy and comfort using email, office software, and digital communication tools to manage information and coordinate tasks.
• Attention to detail, reliability, and a strong sense of responsibility in following procedures and safety protocols.
• Interest in public relations, communications, travel, or aviation; current students or recent graduates in related fields are encouraged to apply.
• Willingness to work on-site at Haneda Airport for scheduled shifts, with flexibility for hybrid work arrangements as needed.