Patient Access Manager

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Patient Access Manager to oversee and optimize the wide range of activities within the front end including pre-registration, registration, scheduling, insurance verification, sliding fee program, point of service collections, and general inquiries across all sites. The Patient Access Manager will lead, mentor, and supervise the patient access teams while assuming responsibility for the overall operational, financial, and administrative performance. The ideal candidate will have extensive knowledge in FQHC regulations, best practices in front end revenue cycle management processes, and a passion for community health. This role collaborates with other RCM Management to ensure efficient and effective patient care delivery.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

Expected Schedule: Full-Time, 40 hours/week

Work Location: Hybrid Eligible

Responsibilities-

• Responsible for overseeing all front-end workflows by monitoring accuracy of patient information including demographic and insurance information into the EHR,
• Coaches and mentors all Patient Access teams towards providing exceptional service; conduct hiring, onboarding, training, discipline, performance management, and related routine personnel operations.
• Implement and streamline processes related to patient registration, insurance verification, and financial clearance.
• Serves as the primary point of contact for Operations and Clinical teams, providing quick resolutions surrounding patient access issues.
• Ensures all staff are compliant with relevant healthcare regulations including HIPAA.
• Supervise the insurance verification and authorization process, ensuring accurate and timely confirmation of patient coverage and benefits.
• Develop, implement, and maintain policies and procedures related to patient access, registration, and insurance verification.
• Collaborate with clinical and administrative departments to optimize scheduling practices.
• Track, monitor, and analyze Patient Access KPIs to identify areas of improvement and efficiency gains.
• Stay updated on industry trends and best practices related to FQHC Revenue Cycle Management

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• Associates degree in health administration or related field
• 3 years of experience in Revenue Cycle Management
• 2 years in a supervisory or management role in Revenue Cycle Management
• Equivalent combination of education and experience may be considered

Minimum Certificates, Licenses, Registrations

• No certificates, licenses, and /or registrations are required for this position

Minimum Skills and Abilities

• Demonstrated ability to lead and motivate teams
• Strong working knowledge of Revenue Cycle Management in a healthcare setting specifically in patient access, registration, insurance verification - FQHC experience is highly preferred.
• Proven success working in a hybrid role
• Familiarity with electronic health records (EHR) systems and practice management software, preferably EPIC
• Ability to write and run various workbench reports and dashboards to monitor activity and identify trends
• Access to transportation for travel to other UCFS sites in Colchester, Griswold, Norwich, New London, and Plainfield CT as needed
• Familiarity with software programs such as Microsoft Office Suite
• Excellent communication, interpersonal skills, and problem-solving skills.
• Strong leadership presence and highly motivated team member who easily cultivates effective relationships with senior executives and staff both inside and outside of the organization.

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation, Education, and Team-Building Events

Automated Employment Decision Technology (AEDT) Notice (CT CART Act):

To assist our recruiting team, this application process may use the algorithmic features of LinkedIn (Candidate Fit / Top Match), and Handshake (Talent List Sorting), as well as on other platforms we may use. We use these automated technologies specifically to prioritize incoming applications, sort applicant lists, and match candidate profiles based on how closely provided skills, job history, experience, abilities align with our job criteria.

While a human recruiter reviews candidates and makes all final hiring and interview decisions, these automated platform tools serve as a material factor in our initial screening pipeline. These systems process data from your submitted resume, application, and public platform profiles. For inquiries or questions regarding the use of this technology, please contact us at PeopleServicesTeam@ucfs.org

EEO Policy:

UCFS is strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services. UCFS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.