Patient Access Operational Strategist (Exempt)

Find your calling at Mercy!

• Collaborates with executive leaders, Mercy Patient Access leaders, providers/clinicians, and third-party vendors to create strategically customized operational plans that drive high value for Mercy.
• Supports Mercy Patient Access with new acquisitions, patient and caregiver satisfaction, and overall success for all regions within Mercy, reporting to the Executive Director of Patient Access.
• Thinks creatively and proactively monitors how technology trends can advance Mercy Patient Access and acts as a change agent to inspire and ideate innovative technologies to drive business strategy and customer priorities.
• Strengthens collaborative relationships with technology, innovation, and technology executives, creating an inclusive and supportive environment for the patient access team to be successful, following the Mercy Strategic Vision.

Position Details:

Minimum Qualifications:
Education: High School diploma or equivalent required.
Experience:
• At least 7 years of work experience in Patient Access related field.
• At least 2 years proven success as a Leader/Managerial Experience.

Preferred Qualifications:

Experience: Previous director level experience.

Skills, Knowledge, Abilities:
• Proven track record developing automation services and solutions (outside of staffing).
• Ability to forge strong, long-lasting relationships with senior leaders and technology teams.
• Ability to navigate systems and work effectively in Excel.
• Ability to explain and present complex concepts in an easy-to-understand manner.
• Solid technical background with understanding and/or hands-on experience in EPIC.

Physical Requirements:
• Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis.
• Position requires prolonged standing and walking each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

About Mercy

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help.

A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

Click Here to Learn More about Mercy