Patient Access Process Improvement Coordinator (hybrid), full time, days

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

Employment Type: Full Time

Shift: 8am-4:30pm

Weekly Scheduled Hours: 40
Requirements:

-Required: Bachelor's degree in: Healthcare Administration, Business Administration, Finance, Accounting, Information Systems or related field

-Required: 3-5 years of business process improvement and/or healthcare revenue cycle experience.

-Experience in Patient Access, Financial Clearance, Registration, Scheduling, Revenue Cycle Operations, or Process Improvement.

-Experience utilizing data analytics and performance reporting.

-Preferred: Experience with Epic Revenue Cycle applications.

-Experience leading project initiatives and workflow redesign efforts. Hospital or health system experience.

-Lean Six Sigma Green Belt or higher

-Certified Revenue Cycle Representative (CRCR)

-Project Management Professional (PMP)

Essential Duties and Responsibilities

Process Improvement & Project Leadership

• Lead front-end revenue cycle process improvement initiatives from planning through implementation.
• Analyze current workflows and identify opportunities to standardize and improve efficiency, accuracy, patient satisfaction, and financial outcomes.
• Facilitate process mapping sessions and workflow redesign efforts.
• Develop business cases and project plans for revenue cycle optimization initiatives.
• Coordinate cross-functional teams to implement process improvements.
• Monitor implementation progress and address barriers to success.

• Ensure compliance with federal, state, payer, and organizational requirements.
• Coordinate with other Revenue Cycle departments to develop process documentation workflows and standard operating procedures and coordinate and conduct related training.
• Serve as a resource for operational leaders and frontline staff.
• Promote a culture of continuous improvement and accountability.

• Apply Lean, Six Sigma, and continuous improvement methodologies.

Patient Access Optimization

• Evaluate and improve processes related to front office revenue cycle functions, including scheduling, insurance verification, prior authorization, financial clearance, registration, patient estimates, point-of-service collections, appointment reminders and patient communications

• Collaborate with Patient Access leadership to analyze front-end denial trends and identify corrective action initiatives to reduce preventable denials.

• Lead and support improvement initiatives focused on opportunities to improve accuracy and optimization of insurance eligibility verification and coverage discovery, authorization and medical necessity compliance, financial estimates and counseling effectiveness and point of service collections.
• Lead and support initiatives to increase penetration of patient self-service and digital engagement workflows and to reduce appointment no-shows and late cancellations.

Revenue Cycle Analytics

• Work with other Revenue Cycle Departments to develop and monitor key performance indicators (KPIs) and maintain related performance dashboards and reporting tools.
• Conduct root cause analyses for revenue leakage, denials, and operational inefficiencies to support actionable opportunities to improve process.
• Utilize Epic workqueues, reporting tools, and other analytics platforms to identify opportunities for improvement.

Technology and System Optimization

• Collaborate with Information Systems and Epic teams to optimize workflows and system configuration.
• Identify, recommend and implement automation opportunities to reduce manual work.
• Assist with implementation of patient engagement technologies and communication platforms.

Required Skills and Competencies

• Strong project management and implementation, analytical and problem‑solving skills.
• Process improvement methodologies; root cause analysis; workflow mapping; project and change management; presentation and facilitation skills.
• Process improvement methodologies, including lean, Six Sigma, root-cause analysis, workflow mapping; project and change management; presentation and facilitation skills.
• Excel, Power BI and proficiency with EHR systems (e.g., Epic) reporting and data analytics tools.
• Ability to translate complex operational data into clear, executive‑level reports.

Knowledge and Abilities

• Patient Access operations, including registration, insurance eligibility and verification, authorization, financial counseling, point-of-service collections, EMTALA compliance, and customer service.
• Solid understanding of revenue cycle performance metrics, including productivity, quality, cash collections, denial prevention, and regulatory compliance.
• Ability to lead and manage multiple operational improvement projects.
• Ability to develop and use data analytics and KPIs to identify and execute actionable improvement initiatives.
• Work independently with minimal supervision.
• Build collaborative relationships with operational leaders.
• Communicate effectively at all levels, including executive leadership, management and frontline staff.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

About Us

Why Holland Hospital? In a word—caring. Here, we not only strive to provide the best possible care to our patients, but also nurture the continued health and wellness of our most valuable asset: our employees.

We believe superior service is only possible with a superior workforce. Our collaborative, can-do culture makes all things possible. And, our family-like feel makes Holland Hospital not only a great place to work, but a career that feels like home.