Patient Access Representative

Job Title : Remote Patient Access Representative Location : Remote (Headquarters: 4900 20th Avenue, Valley, AL 36854) Job Type : Full-Time / 100% Remote Pay Range : $18.50 – $24.00 per hour About Access Medical Clinic Access Medical Clinic is a premier healthcare provider dedicated to delivering compassionate, high-quality care to our local communities in Alabama and beyond. We specialize in primary care, urgent care, and family wellness. As we expand our digital footprint, we are seeking a dedicated Remote Patient Access Representative to manage the critical first steps of the patient journey from a secure, remote environment. Role Overview This is a 100% remote position reporting to our Valley, Alabama headquarters. As a Remote Patient Access Representative, you are the digital face of our clinic. You will be responsible for high-volume virtual patient intake, insurance verification, and complex scheduling. This role requires a professional who is self-motivated, tech-savvy, and deeply committed to patient privacy and HIPAA standards. Key Responsibilities • Virtual Patient Intake : Facilitate the remote check-in process, ensuring all patient demographics and insurance details are accurately captured in our Electronic Health Record (EHR) system. • Telehealth Scheduling : Manage incoming calls and digital requests to schedule both in-person and telehealth appointments for our providers. • Secure Data Management : Handle sensitive medical records and patient information with the highest level of discretion, strictly adhering to HIPAA regulations. • Insurance & Billing Coordination : Perform real-time insurance eligibility checks and assist patients in understanding their coverage or sliding-fee options virtually. • Communication Hub : Serve as a remote liaison between patients and clinical staff, routing urgent messages and prescription requests to the appropriate team members in Valley. Qualifications • Experience : 1–3 years in a medical office, patient access, or healthcare call-center environment. • Remote Readiness : Must have a dedicated, private home office space and high-speed internet (min. 25 Mbps) to ensure secure, HIPAA-compliant video and voice calls. • Technical Skills : Proficiency with EHR platforms and Microsoft Office Suite. Previous experience with remote collaboration tools (Slack/Zoom) is a plus. • Soft Skills : Exceptional empathy and a calm, professional phone presence. • Authorized to work in the U.S. and able to work shifts aligned with Central Time Zone business hours. Benefits & Support • Work Arrangement : 100% Remote. • Compensation : $18.50 – $24.00 per hour. • Training : Virtual onboarding and ongoing HIPAA-compliance training provided. • Growth : Part of a growing network of clinics with room for career advancement into medical billing or administration. Equal Employment Opportunity Statement Access Medical Clinic is an Equal Opportunity Employer. We are committed to a diverse and inclusive work environment for all employees.