Patient Access Representative - Admitting

Find your calling at Mercy!

Position Details:

Patient Access Representative (Full-Time)

Be the first smile patients see at Mercy.

Mercy Hospital St. Louis is seeking a compassionate, detail-oriented Patient Access Representative to join our Patient Access team. As a key member of the patient experience, you will serve as the first point of contact for patients and families, helping guide them through registration, scheduling, insurance verification, and financial clearance processes while delivering exceptional customer service.

What You'll Do

• Welcome patients, visitors, and customers with professionalism, courtesy, and compassion.
• Schedule appointments and accurately register patients into Mercy's systems.
• Verify insurance eligibility, benefits, and authorization requirements.
• Collect and update patient demographic and insurance information.
• Obtain necessary consents, signatures, and documentation to meet regulatory requirements.
• Assist patients with financial responsibilities, payment collection, and financial assistance referrals when appropriate.
• Ensure patient records are accurate, complete, and compliant with Mercy policies.
• Collaborate with physicians, clinical departments, and support teams to facilitate seamless patient care.
• Maintain confidentiality and uphold HIPAA and other regulatory standards.
• Support departmental goals related to patient access, revenue cycle performance, and customer satisfaction.

Qualifications

Required

• High School Diploma or equivalent
• Strong customer service and communication skills
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
• Basic computer proficiency and data entry skills

Preferred

• 1-3 years of clerical, administrative, or customer service experience
• Experience in healthcare registration, patient access, insurance verification, or medical office operations
• Knowledge of medical terminology and insurance plans
• Some college coursework

Ideal Candidate

We're looking for someone who:

• Enjoys helping others and creating positive patient experiences
• Demonstrates professionalism and empathy in every interaction
• Thrives in a team environment
• Has strong organizational and problem-solving skills
• Can manage multiple priorities while maintaining accuracy

Physical Requirements

• Ability to push, pull, and/or lift up to 50 pounds regularly
• Ability to stand and walk for extended periods during shifts
• Ability to reach, bend, kneel, twist, squat, and perform repetitive movements as needed

Position Details

• Position: Patient Access Representative (Non-Exempt)
• Location: Mercy Hospital St. Louis
• Status: Full-Time
• Schedule: 40 hours per week
• Department: Patient Access

Why Mercy?

At Mercy, we are committed to bringing compassionate care and exceptional service to every patient we serve. Join a mission-driven organization where your work directly impacts the patient experience and helps support quality healthcare in our community.

Apply today and become part of a team that puts people first.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

About Mercy

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help.

A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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