Patient Access Representative Senior
- Salary
- $22.2–$31.7/hr
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
BWH Neurology Call Center | Hybrid | Monday–Friday, 8:35am-5:05pmBuild your career in healthcare while making a meaningful difference in the patient experience and supporting exceptional neurological care!
We are seeking an organized, compassionate, and patient-focused Patient Access Coordinator to join the Neurology team at Brigham and Women's Hospital. In this role, you'll help ensure patients receive a welcoming, efficient, and supportive experience while coordinating appointments, managing registration processes, and maintaining accurate patient information.
As an experienced member of the patient access team, you'll also serve as a resource for junior staff, providing training, mentorship, and guidance on daily workflows. This is an exciting opportunity to strengthen your leadership skills, develop specialized expertise in neurology, and contribute to a collaborative team dedicated to delivering exceptional patient care.
What You'll Do
- Coordinate patient appointments, pre-registration, and registration processes to support efficient patient access and care coordination.
- Greet and assist patients, providing exceptional customer service and a welcoming, supportive experience.
- Respond to patient inquiries, explain healthcare services and insurance coverage, and help resolve routine concerns.
- Collect, verify, and accurately document patient information to support clinical services and billing processes.
- Train and mentor junior Patient Access Representatives, providing guidance on procedures, systems, and daily responsibilities.
- Serve as a go-to resource for day-to-day questions, troubleshooting, and workflow support.
- Maintain patient confidentiality and ensure compliance with HIPAA regulations and institutional policies.
- Stay informed of healthcare regulations, insurance requirements, and patient access procedures to support accurate and compliant operations.
- Collaborate with neurology providers, clinical teams, and administrative colleagues to support efficient workflows and a positive patient experience.
Qualifications
- High school diploma or equivalent required.
- Associate's degree in Healthcare Administration or a related field preferred.
- 2–3 years of experience in a healthcare setting, with a focus on patient access and registration, required.
- Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
- Excellent customer service skills, including active listening, empathy, and effective communication.
- Strong written and verbal communication skills with the ability to interact professionally with patients, families, and colleagues.
- Proficiency in Microsoft Office Suite and electronic medical record systems.
- Strong organizational and time management skills with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to work independently, exercise sound judgment, and resolve routine patient access concerns.
- Ability to provide guidance, training, and support to colleagues while contributing to a collaborative team environment.
- Strong attention to detail and commitment to maintaining accurate and confidential patient information.
Additional Job Details (if applicable)
Why Join Our Team?
- Comprehensive medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your healthcare career within Neurology at Brigham and Women's Hospital.
- Develop specialized expertise in neurological patient access, registration, insurance processes, and care coordination.
- Build leadership and mentoring skills by training and supporting junior Patient Access Representatives.
- Collaborate with neurologists, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional neurological care.
- Gain valuable experience with electronic medical records, patient access systems, and specialized clinical workflows.
You'll play an important role in helping patients navigate their neurological care while ensuring accurate registration, efficient scheduling, and a positive patient experience. Join a collaborative team where your compassion, organizational skills, and commitment to exceptional service make a meaningful impact every day!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.22 - $31.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Why work here?
Combat disease. Hold a hand. Help people. Impact the world.
Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.
Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?
About Us?
Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.
Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.
We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.
We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
