Patient Account Specialist II

Job Title & Specialty Area: Patient Account Specialist II

Department: Patient Fin Svcs

Location: Dallas, TX

Shift: M-F 8A-5P

Job Type: Remote

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Responsible for performing advanced patient accounting activities and supporting complex account resolution, including high-dollar accounts, payer issues, and cross-functional collaboration to ensure timely reimbursement and accurate account resolution.

Responsibilities:
* Works complex and/or high-dollar accounts requiring advanced follow-up and resolution
* Identifies trends and escalates payer or processes issues
* Collaborates with denials, manages care, and other departments to resolve issues
* Assists with training, onboarding, and knowledge sharing with team members
* Participates in special projects, audits, or process improvements initiatives

WORK EXPERIENCE
* At least 2 years Healthcare revenue cycle experience Required
* At least 2 years Demonstrated experience working complex accounts and payer issues Required


EDUCATION
* High School diploma or GED required
* Associates Degree Preferred

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.