Patient Account Trainer

As our Patient Account Trainer, you will train associates on department-specific processes and procedures, including individual and group trainings, to ensure high performance and maintain customer/patient satisfaction.

Every day you will develop and update training materials, assist with policy and procedure development (especially around posting), and cultivate strong partnerships with team members and leaders across all revenue management departments.

To be successful in this role, you will possess strong training and communication skills, a deep understanding of patient account processes, and the ability to develop engaging materials and foster collaborative relationships to enhance team competency and satisfaction.

• Responsible for training department associates (both new and existing associates) on department processes and procedures.
  
• Responsible for developing training materials and keeping training material uptodate as changes in processes occur.
  
• Responsible for communicating changes in processes and conducting associated training as needed.
  
• Serves as a technical resource to staff when they have questions.
  
• Assists team lead II and manager with the development of processes and procedures, including training material for all new processes.
  
• Serves as backup for both associates and Leads.

This position has the ability to work primarily remote for Colorado residents; however will have to go on-site (Mineral campus in Centennial Co.) to meet new associate in person, plus attend bi-monthly (as needed) in office meetings

Required

• High School Diploma/G.E.D.
  
• One (1) year healthcare revenue cycle experience
• One (1) year experience with healthcare billing systems

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.