Patient Administration Manager - Hybrid

• Lead and support the Team Leaders responsible for Credit Control and Case Management
  
• Monitor operational performance, departmental targets, escalations, and key revenue cycle risks
  
• Oversee debtor performance, collections, age analysis, and month-end debtor reporting
  
• Ensure effective case management processes, including authorisations, funder compliance, and accurate documentation
  
• Conduct monthly tariff analyses, identify trends, and support annual tariff implementation and negotiations
  
• Prepare accurate reports and provide insights to support strategic decision-making by the Head: Administration
  
• Drive standardisation, governance, accountability, and continuous improvement across all areas of responsibility
  

Requirements

• Grade 12
  
• Relevant Diploma or Degree in Healthcare Management, Business Administration, or a related field
  
• Minimum of 5 years' relevant experience in private healthcare administration, revenue cycle management, case management, credit control, or a related function
  
• Minimum of 2 years' supervisory or management experience
  
• Sound knowledge of private healthcare revenue cycle processes, medical scheme rules, and funder requirements
  
• Strong understanding of case management, credit control, age analysis, and month-end debtor processes
  
• Intermediate to advanced Microsoft Office skills, with strong Excel capabilities for analysis and reporting
  
• Working knowledge of funder and industry portals will be advantageous