Patient Case Manager - Precision Oncology

The Role

You will be the central point of contact and coordination for doctors and patients throughout their precision-testing journey.

When a doctor requests a test, you take ownership of the case – guiding the doctor and patient while coordinating the entire process from initial request through specimen collection, laboratory testing and reporting, as well as ongoing sequential testing where required. From beginning to end, you own the process, coordinate everyone involved and ensure the patient's testing keeps moving.

Key Responsibilities:

• Guide doctors and patients through the entire precision-testing pathway.
• Coordinate all documentation, consent and testing requirements.
• Liaise with pathology laboratories to locate, prepare and ship tumour tissue.
• Coordinate blood collections, phlebotomists, couriers and specimen logistics.
• Create, manage and actively monitor cases through laboratory portals.
• Keep doctors and patients proactively informed, resolving or appropriately escalating issues and delays.
• Manage testing through to reporting and proactively coordinate future sequential testing where required.

Key Skills Required:

Exceptionally organised • Proactive • Meticulous • Highly responsive • An excellent communicator • Warm and professional with patients • Confident communicating with doctors • A natural problem-solver • Comfortable taking ownership • Self-motivated and disciplined • Able to work independently and effectively in a remote environment

Relevant experience in healthcare, oncology, pathology, diagnostics, private healthcare, clinical trials, medical administration or patient pathway coordination is critical.

Applicants must be based in the United Kingdom or South Africa.

Recruitment Process

Our selection process comprises three stages:

1. Initial screening
2. Aptitude assessments
3. Various informal and formal interviews

We are looking beyond the CV to identify someone with the aptitude, attitude and ownership mentality required to deliver exceptional service to our doctors and patients.