Patient Customer Service Representative

Job Description This is a remote position. Our client is looking for a Customer Service Representative who can deliver a high-quality experience while supporting patient-related processes with efficiency and care. This company operates within the healthcare and wellness space and has grown steadily in recent years by expanding its services and improving patient accessibility through innovative solutions. This role is ideal for someone who is proactive, detail-oriented, and comfortable handling sensitive interactions while maintaining a solutions-first mindset. Responsibilities Manage patient intake processes, ensuring accurate data collection and smooth onboarding Handle inbound inquiries and provide timely, professional responses De-escalate patient concerns with empathy and problem-solving skills Process payments, refunds, and related transactions with accuracy Escalate complex issues or tickets to the appropriate team when necessary Coordinate and follow up with pharmacy partners to ensure continuity of service Maintain clear and organized records of interactions and updates Requirements Strong communication skills in English, both written and verbal Ability to handle challenging conversations with professionalism High attention to detail and organizational skills Comfortable working in a fast-paced, process-driven environment Ability to multitask and prioritize effectively Qualifications Previous experience in customer service, support, or patient-facing roles Experience handling payments, refunds, or billing-related processes Exposure to healthcare or pharmacy environments is a plus, but not required Strong problem-solving mindset and ability to work independently Benefits Full-time position 100% remote work environment Opportunity to grow within a fast-scaling healthcare-focused company Collaborative and supportive team environment