Patient Engagement Specialist (Remote)

Job Title: Patient Engagement Specialist - Remote Location: Remote - United States Employment Type: FT W2 Compensation: $17 per hour CareTalk Health CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human. About the Role We are seeking experienced Patient Engagement Specialists to join our Telehealth Services team. Our hours are Monday – Friday 8:00am-5:00pm CST (9:00am-6:00pm EST) compensated at a rate of $17.00 per hour, with no end date at this time. You will leverage CareTalk's platform, client systems and specialized tools hosted in Amazon Workspaces to provide exceptional patient service through effective communication, problem-solving, and product knowledge. Handling a blend of outbound and inbound calls, you will address inquiries, resolve issues, and ensure patient satisfaction. You will also be responsible for effectively communicating the benefits of a program to drive consumer action. This role is pivotal in supporting our healthcare providers and patients through a variety of tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication. What You’ll Do Key Responsibilities 1. Scheduling and Coordination: Efficiently schedule and coordinate medical appointments between patients and healthcare providers. Manage calendar appointments and send reminders to ensure timely healthcare delivery. 2. You will help the patient complete a Health Risk Assessment (HRA) to prepare the doctor before the visit. 3. Other responsibilities include answering calls from patients and prospective patients, rescheduling appointments, and documenting all interactions. 4. Communication: Facilitate effective communication between patients, healthcare providers, and other team members. Ensure that all stakeholders are informed. 5. Additional responsibilities may be assigned as needed. Required 1. Proficiency in using telehealth platforms and virtual communication tools. 2. Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely. 3. Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently. 4. Knowledge of medical terminology, basic health assessments, and health education (Preferred). 5. Familiarity with electronic health record (EHR) systems and documentation procedures. (Preferred) 6. Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines. In this role, you play a critical part in improving patients’ access to care and ensuring their well-being. Your dedication to virtual care and physician scheduling will contribute significantly to the overall healthcare experience and promote better health outcomes for our patients. Work Environment This is a remote position and may be “on camera” at any time. The Patient Engagement Specialist will work from a home office, requiring reliable internet connectivity and a secure, private workspace. Technical Requirements: · Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least Windows 10 or MacOS 13. · Headphones: Wired headphones required for optimal audio quality. · Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. Must have an ethernet cable connecting computer directly into router · Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type). · Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built in webcam which is fine. If it doesn’t you’ll need to get one. · Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users. Why CareTalk Health CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce. CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice .