Patient Engagement Specialist (Remote)

Job Title: Patient Engagement Specialist Work Schedule: Remote , M-F, ****Applicants must be comfortable working 8a-5p (PST) Company Description: Greater Good Health is a fast-growing organization delivering care to older adults in access starved communities. Our innovative model is led by Nurse Practitioners and focused on outcomes, not volume—meaning we prioritize quality over quantity, spend more time with our patients, and are accountable for their health and well-being. Whether through our own senior-focused primary care clinics or our suite of integrated clinical solutions for health plans and provider groups, we are making value-based care more accessible and more effective. We help reduce avoidable healthcare costs, improve clinical outcomes, and create a best-in-class patient experience. If you're passionate about transforming healthcare and delivering meaningful care to those who need it most, Greater Good Health offers a purpose-driven, collaborative, and supportive environment where your work can make a lasting impact. The Role: The GGH Patient Engagement Specialist (PES) plays a critical role as the point of contact to engage patients and connect them to care. Successful PESs are excellent communicators, empathetic, and have a strong work ethic and desire to positively impact the quality of care delivered by GGH. They are welcoming and courteous, have superior active listening and critical thinking skills, and are comfortable with multitasking and problem-solving. Patient Engagement Specialists must also be able to relate to the geriatric population, build trust, and make them feel comfortable. Typical duties of a Patient Engagement Specialist include: Outreaching to and scheduling patient home, telehealth, and in-clinic visits to complete their Annual Wellness Visits. These visits ensure patients receive timely preventative care and build care plans around existing health conditions Accepting inbound calls from patients to schedule Annual Wellness Visits (AWVs) Handling protected health information (PHI); and adhering to the general standards set forth by HIPAA Partnering with GGH Nurse Practitioners (NP) to manage their day-to-day patient schedules, coordinating patient cancellations, reschedules, and add-ons with the NP. Building a logical driving route for the GGH Nurse Practitioner to complete their home visits that optimizes the time the NP spends with their patients Connecting with the geriatric population to build trust, answer questions, and make them feel comfortable, calm, and supported Outreaching to patients to complete key preventative screenings (Colon Cancer Screening, Mammograms, Diabetic Retina scans, HbA1c, and more), documenting outreach and establishing follow through plan. Building a strong positive relationship with GGH Nurse Practitioners and maintaining professional communications with our client partners and Nurse Practitioners Coordinating referrals and activities for high-risk programs Maintaining collaborative relationships with clinicians and the leadership team to help develop new programs to improve patient engagement Other duties as assigned Key Success Outcomes for Patient Engagement Specialists Completing 50-100 outbound calls per day Achieving conversion rate expectations Building and maintaining strong professional relationships with the PES team and GGH Nurse Practitioners Timely, accurate and thorough documentation Meeting and exceeding call quality standards Requirements 1-2 years of post-high school education or a degree from a two-year college 1-3 years of experience working in standard operating systems (Windows, MS Word, MS Excel, Internet, and other applicable systems.) 1-3 years of experience working in a call center, preferably sales related. Excellent verbal and written communication skills Outstanding phone skills with sensitivity towards protected health information (PHI). Must be organized, detail-oriented, and be able to multi-task Must be adaptable and a team player Professionalism in appearance, communication, and demeanor Must be able to work independently with limited supervision Solid problem-solving skills Preferred Healthcare experience in a patient-facing role (Strongly Preferred) Basic Excel skills to be able to navigate, data entry, filter, and sort data 1+ years of experience with Medicare/Senior population 1+ years of call center experience and managing phone queues Experience with HEDIS Gap Closure Phone sales experience Strong preference for bilingual (English/Spanish) Perks and Benefits Competitive Compensation Package: We offer a competitive compensation package (guaranteed hourly rate + bonus where you can earn up to $24.40/hr) Comprehensive Medical, Dental, and Vision Benefits: Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available Paid Time Off and Parental Leave: Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones 401K Program with Company Match: Plan for your future with our 401K program, featuring a company match, to help you save for retirement Monthly Phone/Internet Reimbursement: Stay connected with our monthly phone and internet reimbursement, ensuring you have the tools you need to excel in your role Wellness Resources: Access wellness resources, including BetterHelp, the Calm app, and Quarterly Wellness Events, to support your physical, mental, and emotional well-being Comprehensive Life and AD&D Coverage: Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate Short-Term Disability Coverage: Gain additional financial security with voluntary short-term disability (STD) coverage. This benefit provides a percentage of your salary during periods of illness or injury that prevent you from working for a set period of time