Patient Financial Advocate

Job Description

The Patient Financial Advocate is a key member of the Medical Financial Solutions department, dedicated to securing payment of patient balances on behalf of hospital clients. This role involves taking inbound phone calls in a fast-paced call center environment, engaging in scripted conversations with patients to collect their portion of the account. The position requires analytical skills to determine patient eligibility for additional resources to settle financial obligations.

Responsibilities

Make and receive inbound and outbound phone calls to arrange payments for patient accounts.
Respond to patient billing inquiries and negotiate payments and payment plans.
Submit credit card payments and escalate complex billing issues for resolution.
Meet or exceed daily production requirements while adhering to all applicable disclosure and collections rules and regulations.

Essential Skills

At least 1 year of recent call center experience.
Minimum of 6 months of healthcare experience, including billing, claims, or patient care.
Proficiency in medical terminology.
Strong customer service skills.

Additional Skills and Qualifications

Experience with inbound calls, customer support, Microsoft Office.
Bilingual abilities are advantageous.
Experience in collections is beneficial.
Experience working remotely is ideal.

Work Environment

This is a 100% remote position requiring reliable internet connectivity (50mbps) and a private place to take calls. The company provides all necessary equipment, including two screens. Employees living within 30 miles of a company location are required to work in the office on Mondays and Tuesdays. Training is conducted Monday to Friday from 8:30 AM to 4:00 PM MST, with daily shifts post-training ranging from 8 AM to 6 PM MST.

Job Type & Location

This is a Contract to Hire position based out of Albuquerque, NM.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Patient Financial Advocate