Patient Financial Advocate (Qualify Health)
- Hiring from
- United States
- Work type
- Remote
- Posted
- Sep 25, 2026
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Qualify Health, a division Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Financial Advocate. This position will be a remote based role. The Full Time schedule for this role will be Monday - Friday normal business hrs,.time zone to be determined.
Job Summary
The Patient Financial Advocate supports the delivery of financial advocacy services to client patients by identifying and securing available financial assistance funding, completing prior authorizations, and maintaining accurate case documentation. This position serves as a day-to-day point of contact for assigned client accounts and works within established program criteria, client requirements, and departmental workflows.
This position communicates regularly with patients, clients, foundations, and manufacturers, and supports the advocacy team in meeting client and program goals through accurate, timely processing and consistent, service-oriented follow-up.
Essential Duties and Responsibilities
- Review patient financial and clinical information against established program criteria to identify applicable financial assistance options, and prepare and submit applications to secure funding.
- Complete prior authorizations for specialty pharmacy medications and report outcomes to the client.
- File and maintain complete, accurate case records and supporting documentation in the designated electronic systems.
- Maintain working knowledge of the financial advocacy services, programs, and resources available to client patients.
- Explain available programs, procedures, and services to patients and clients using appropriate medical and administrative knowledge.
- Place and receive patient calls using the virtual telephone application, including calls to request additional information, provide award status updates, and follow up on copay card and foundation claim status.
- Transmit information and documentation to patients, clients, foundations, and manufacturers by computer, mail, or virtual fax, and document updates and award status in the appropriate systems.
- Listen to and support patients experiencing financial hardship, and escalate client-related concerns to the assigned leader.
- Schedule and coordinate the delivery of free drug for patients and document accordingly.
- Serve as a day-to-day point of contact for assigned client accounts, responding to routine inquiries and coordinating case updates within established service standards.
- Prepare and maintain records, reports, and files, including program and financial reporting.
- Review operational and program reports for accuracy and to confirm that client and organizational goals are being met.
- Represent the organization at company-scheduled events to share information about available services; travel may be required.
- Provide coverage for other support staff during absences as organizational needs arise.
- Attend staff meetings and consult with leadership on case, process, and workflow questions.
- Maintain patient confidentiality and comply with HIPAA and all applicable federal, state, and client-specific requirements.
- Other duties as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
- High school diploma, GED, or high school equivalency certificate required.
- Previous experience in healthcare, patient financial services, or a medical office setting preferred.
- Experience with prior authorizations, specialty pharmacy, or patient assistance and foundation programs preferred.
- Working knowledge of administrative and clerical procedures, including word processing, spreadsheets, records management, and standard office practices.
- Proficiency with Microsoft Outlook, Word, Excel, and Teams, with the ability to learn electronic medical record systems such as Epic, Cerner, Meditech, Athena, Paragon, or Aurora, and client financial advocacy portals.
- Strong verbal and written communication skills in English, including accurate documentation and professional correspondence with patients, clients, and external programs.
- Customer service orientation, with the ability to interact calmly and empathetically with patients who may be upset, confused, or experiencing financial distress.
- Basic mathematical and analytical skills sufficient to review financial information and program award data for accuracy.
- Strong attention to detail, with the ability to follow structured workflows while managing competing priorities and deadlines.
- Ability to work independently and collaboratively within a remote team environment.
- Understanding of HIPAA requirements and the appropriate handling of confidential patient and financial information.
Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees – the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
- Medical, Dental & Vision Insurance
- 401K (100% match for the first 3% & 50% match for the next 2%)
- 15 days of PTO
- 7 paid Holidays
- 2 Floating holidays
- 1 Elevate Day (floating holiday)
- Pet Insurance
- Employee referral bonus program
- Teamwork: We believe in teamwork and having fun together
- Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer