Thank you for considering a career at Bon Secours Mercy Health!
Scheduled Weekly Hours:
40
Work Shift:
8pm to 5am (Philippines)
Flexibility in schedule / Shifting
Primary Function/General Purpose of Position
The Financial Navigator
is responsible for
comprehensive patient financial management.
The Navigator conducts patient financial navigation and patient fiscal need assessments.
They will work closely with providers, patients, hospital staff, and practice administration to
determine
and execute the most
appropriate fiscal
solutions. The Navigator will provide analytical and operational support for facility administration and financial related activities including drug recovery within facilities, billing and payment processes, and analysis and evaluation of financial performance.
Essential Job Functions
List the essential functions for the job. Essential functions are the reason a job exists.
•
Evaluate patients for
assistance
; enroll and counsel
regarding
Patient Assistance Programs (PAP).
•
Manage drug procurement for indigent and underinsured populations and all aspects of drug recovery programs within local facilities; ensure all accounts are
submitted
for recovery accurately and in
a timely
manner
.
•
Develop and
maintain
a close interface with all components of the drug recovery and copay
assistance
process including patients, key hospital departments, and drug manufacturers and/or foundations.
•
Monitor insurance payments for infusion services and
identify
opportunities for copay or foundation
assistance
;
submit
and track claims to copay
assistance
programs and charitable foundations
.
•
Maintain
and update patient
assistance
databases with
accurate
and
timely
information, ensuring proper documentation of financial
assistance
activities for audit and compliance purposes
.
•
Communicate with internal teams
regarding
payment discrepancies or
assistance
program updates
.
•
Support patients and internal stakeholders with questions related to financial
assistance
programs
.
•
Ensure compliance with organizational policies and regulatory requirements, including privacy standards
.
•
Protect and appropriately handle protected health information (PHI)
in accordance with
Health Insurance Portability and Accountability Act (HIPAA) guidelines
.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may
be required
to perform other
job-related
duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
N/A
(required)
C
ertified Pharmacy Technician (
CPh
T
) – Pharmacy Technician Certification Board
(preferred)
Education
H
igh School Diploma or GED
(
preferred
)
Bachelor’s Degree
(
required
)
-
Specialty/Major: Business, Healthcare Administration, or related field
Work Experience
1
+
year of experience in healthcare billing, financial services, or revenue cycle
(required
)
2
+
years of experience as a financial biller in a healthcare setting, social work, pharmacy technician role, or patient
assistance
programs; experience with Epic systems preferred
(preferred)
Training
Certification through the Association of Community Cancer Centers (ACCC) Financial Advocacy Boot Camp is preferred upon hire and must be completed within three (3) months of employment
Training in patient
assistance
programs, infusion billing, and revenue cycle systems
(preferred)
Language
N/A
(required)
Spanish or other languages based on patient population
(preferred)
As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
Paid vacation and sick leave
Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
Mission-driven culture events, community outreach and service opportunities
Learning and development programs, mentorship and clear career growth pathways
Modern, collaborative office spaces and regular engagement and culture-building activities
Benefits may vary based on employment terms and role.
Department:
Human Resources - Talent Acquisition - BSMH Global Business Systems
It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.
All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.
We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.
If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at
[email protected]
. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.