Patient Monitoring IT Systems Specialist - REMOTE

Req ID: 397346

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Patient Monitoring IT Systems Specialist - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).

Position's General Duties and Tasks

• Provide L2/L3 production support for Patient Monitoring applications and connected monitoring environments, including incident investigation, troubleshooting, resolution, and service restoration.
• Support Philips patient-monitoring environments, including PIC iX / Patient Information Center iX central monitoring software, related servers, nurse-station/central-monitoring workflows, and network-connected monitoring dependencies.
• Troubleshoot application, server, interface, device connectivity, network, configuration, user-access, and data-flow issues affecting patient-monitoring operations.
• Monitor and manage assigned incidents, service requests, problems, and changes in accordance with defined SLAs and operational procedures.
• Perform root cause analysis for recurring or complex application issues and implement corrective and preventive actions.
• Collaborate with clinical users, Clinical Engineering, infrastructure/server/network/interface teams, field/desktop teams, vendors, and other IT support groups to resolve monitoring and workflow issues.
• Maintain and enhance technical documentation, knowledge articles, runbooks, and support procedures, while identifying opportunities for automation and continuous service improvement.
• Support application/platform upgrades, patches, configuration changes, testing, network transitions, production deployments, go-live, and stabilization activities while minimizing impact to patient care.

Minimum Requirements:

• 5+ years of L2/L3 experience supporting healthcare or clinical applications in a production environment.
• 5+years hands-on experience supporting patient-monitoring, telemetry, central monitoring, or connected bedside-monitoring environments in a hospital or health-system setting.
• Strong preference for hands-on experience with Philips PIC iX / Patient Information Center iX or comparable enterprise patient-monitoring platforms.
• 5+ years experience troubleshooting application/server issues, monitor-to-central-station connectivity, network dependencies, interfaces/data flows, and related technical dependencies.
• 3+ years demonstrated L2/L3 incident troubleshooting and resolution within defined SLA targets, including high-priority/critical incidents affecting clinical monitoring.

Preferred Skills:

Experience with Philips PIC iX upgrades, central monitoring servers/consoles, or transition of monitoring environments to enterprise-managed networks is highly desirable.

• Experience supporting bedside monitors, telemetry/central monitoring workflows, nurse-station monitoring, or other medical-device connectivity is desirable.
• Understanding of clinical monitoring criticality, patient-safety impact, and escalation requirements for monitoring outages or degraded service.
• Familiarity with healthcare integrations/interfaces, including HL7 and application/device data flows, is preferred.
• Effective written and verbal communication skills to collaborate with client stakeholders, clinical users, technical teams, Clinical Engineering, and third-party vendors.
• Relevant Philips/vendor, ITIL, healthcare IT, network, or technical certifications are preferred.
• Hands-on experience with Incident, Problem, Change, and Service Request Management using ServiceNow or a comparable ITSM platform.
• Experience coordinating with Clinical Engineering/Biomed, network, server/infrastructure, field services, clinical users, and third-party vendors for issue resolution, upgrades, testing, and production changes

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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