Patient Service Agent - Mercy Primary Care Call Center

Find your calling at Mercy!

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details:

Patient Service Agent - Mercy Primary Care Call Center, Watson

Full Time, Monday through Friday

Hybrid Schedule - Work from home 2 to 3 days/week after training!

Qualifications

• Education: High School Diploma or Equivalent
• Experience: Customer Service experience
• Other Skills and Knowledge: Basic computer skills, Data Entry
• Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Job Duties:

• Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
• Identify patient needs, provide accurate information, resolve issues, and escalate when necessary.
• Document call details in the EMR according to established procedures.
• Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.
• Build positive patient relationships and contribute to team performance goals.
• Support organizational mission and complete additional duties as assigned.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

About Mercy

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help.

A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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