Patient Storytelling and Digital Content Intern

Patient Storytelling and Digital Content Intern

Location: Hybrid
Duration: 6 month fixed term contract
Hours: 15 hours a week,
Reporting to: Digital and Communications Team
Salary: £24,785 per annum pro rata

About Leukaemia Care

Every day, 28 people in the UK hear the words, “You have leukaemia.” In that moment, and every moment after, we’re here.

Leukaemia Care is a national blood cancer charity dedicated to supporting anyone affected by leukaemia, MDS, MPN and related blood cancers.

For more than 50 years, we have provided trusted information, emotional support, advocacy, practical help and community connections to patients and families across the UK. In 2025 alone, we supported hundreds of people through counselling, welfare advice, support groups, hospital navigation services and peer support programmes.

About the role

We are looking for a compassionate and creative intern to help us collect and share real patient stories for the new Leukaemia Care website and future awareness campaigns.

This role would suit a student or recent graduate interested in communications, journalism, PR, digital marketing, charity communications, healthcare communications or content creation.

You will speak directly with people affected by leukaemia and related blood cancers, helping them share their experiences in a safe, supportive and sensitive way. Using interviews, recordings and AI-assisted transcription tools, you will help turn conversations into powerful written stories that help others feel less alone, raise awareness of symptoms, and encourage earlier diagnosis.

You will work closely with our Communications Team, external PR support and Director of Engagement to create content that is warm, accessible and emotionally engaging, while always treating people’s experiences with care and respect.

Key responsibilities

• Conduct informal phone or Microsoft Teams interviews with patients, carers and family members
• Help people feel comfortable and supported while sharing personal experiences
• Record and transcribe interviews using digital and AI-assisted tools
• Draft patient stories, website articles and case studies in plain English
• Edit content for clarity, accessibility and emotional impact
• Identify strong quotes, awareness messages and storytelling opportunities
• Support the organisation and tagging of story content for future campaigns, media activity and fundraising
• Work with the communications team to prepare stories for publication across digital channels
• Help ensure stories are accurate, respectful and approved by participants before publication
• Support wider digital communications activity where appropriate

General

In addition to the specific duties and responsibilities listed above, all Leukaemia Care employees should:

• Adhere to all health and safety and fire regulations and co-operate with the Charity in maintaining good standards of health and safety
• Uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute
• Promote and sustain a responsible attitude towards equal opportunities and diversity within the Charity
• Demonstrate a commitment to ongoing learning and development and participate in any training relevant to the role
• Participate in team meetings and build productive working relationships with colleagues throughout the organisation

This job description is not exhaustive. It acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

Skills and experience

We are looking for someone who:

• Is studying or has recently graduated in communications, journalism, marketing, PR, English, media or a related subject
• Has strong written communication skills
• Is confident speaking to people in a sensitive and professional way
• Can write in a warm, accessible and engaging style
• Is organised and able to manage multiple conversations and deadlines
• Has an interest in healthcare, charities, patient experience or storytelling
• Is comfortable using digital tools and willing to learn AI-assisted content workflows

Desirable experience

• Experience interviewing people
• Experience writing articles, blogs or social media content
• Experience using transcription or AI writing tools
• Knowledge of SEO or website content writing

What you will gain

• Real-world communications and interviewing experience
• Published portfolio work
• Experience creating content for a national charity
• Exposure to digital storytelling, awareness campaigns and patient communications
• Experience using AI tools in a communications setting
• Mentoring and support from experienced charity communications professionals
• A strong portfolio of written content and patient case studies

Why it’s great to work at Leukaemia Care

As well as the satisfaction of knowing you improve the lives of people with leukaemia, blood cancer, we also offer the following:

• Annual leave of 36 days including 8 bank holidays (for full-time staff, pro-rata for part-time staff)
• Additional discretionary annual leave between Christmas and New Year
• Pension scheme with Aviva - we will match employee contributions up to 7% of qualifying earnings
• Life Assurance (also known as death in service benefit) of four times annual salary
• Employee Assistance programme
• Cycle to work scheme
• Enhanced sick pay (as set out in our staff handbook)
• Bereavement leave of up to five days paid leave should the need unfortunately arise
• Flu jab for all employees who are ineligible to receive a free one on the NHS
• Free onsite parking at our offices in Worcester (if applicable)
• Induction training and ongoing training to help you deliver your role

Additional information

This role involves speaking to people about emotional and potentially distressing experiences. Ongoing support and guidance will be provided throughout the internship.

Flexible working arrangements are available.

Our tone of voice is warm, practical and supportive. We want every person we speak to feel listened to, respected and less alone.

Equality and Diversity

Leukaemia Care is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and are committed to making reasonable adjustments for candidates with disabilities.