Patient Support Specialist

Job Title: Patient Support Specialist Job Code: [DMR-MMC] Position Type: Part-Time Work Hours: Monday - Thursday: 9:00 AM – 2:00 PM EDT and Friday 8:00 AM – 12:00 PM EDT (Hours may vary slightly based on business needs) Salary rate: $5-$6 per hour Job Responsibilities: Schedule, coordinate, and confirm patient appointments. Send appointment reminders and follow up with patients as needed. Assist in managing provider schedules to ensure efficient patient flow. Maintain accurate and up-to-date patient records using Allscripts/Veradigm PM and EHR systems. Ensure all patient information is documented appropriately and in compliance with privacy regulations. Review and update patient demographics, insurance information, and medical records. Respond professionally to patient inquiries via phone, email, and other communication channels. Provide timely assistance regarding appointments, medication requests, and general healthcare-related questions. Deliver compassionate and patient-centered support while maintaining confidentiality. Serve as a liaison between patients, healthcare providers, pharmacies, and other medical professionals. Coordinate referrals, follow-ups, and patient care activities as directed. Process medication prior authorization requests using CoverMyMeds.com and other applicable platforms. Communicate with insurance companies, pharmacies, and providers to obtain authorization approvals. At least 1 year of proven experience in patient coordination, care management, medical administration, or as a Medical Virtual Assistant. Active Registered Nurse (RN) license strongly preferred. Previous experience using Allscripts/Veradigm PM and EHR or similar electronic health record systems. Experience with CoverMyMeds.com or comparable prior authorization platforms. Excellent verbal and written English communication skills. Relevant healthcare, clinical, or medical administrative experience. Strong organizational skills and attention to detail. Ability to work independently in a remote environment. Basic requirements Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.