Payment Agent

At Aristocrat, we believe in bringing happiness to life through the power of play. Our mission is to build outstanding gaming experiences that delight our customers. As a Payments Agent, you will play a crucial role in ensuring flawless payment processes and customer happiness. This distinctive opportunity allows you to be a key contact for payment issues, working within a collaborative and inclusive environment where your contributions make a significant impact. Join our ambitious team and help us maintain our world-class standards while enjoying a dynamic and rewarding career!

What You'll Do

• Investigate and resolve payment-related enquiries received from customers, retailers, partners, or internal customers.
• Handle queries relating to failed payments, missing transactions, refunds, chargebacks, account balances, and payment reconciliations.
• Provide clear and professional communication regarding payment investigations and outcomes.
• Advance complex payment issues to specialist teams where required.
• Deliver excellent customer service through multiple channels including phone, email, and ticketing systems.
• Ensure all customer interactions are detailed accurately and professionally.
• Manage communication and provide regular updates on outstanding cases.
• Adhere to all company policies, payment regulations, and data protection requirements.
• Maintain accurate records and audit trails for all payment investigations.
• Ensure service levels and operational benchmarks are consistently achieved.
• See opportunities for improving payment processes and customer experience.
• Contribute to knowledge base documentation and process updates.
• Support testing and implementation of new payment systems or improvements when required.undefined.

What We're Looking For

• Experience in a customer service, payment operations, finance support, or contact centre environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple cases and priorities simultaneously.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office applications, particularly Excel.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

About Aristocrat

Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.

Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day.

Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.

Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play!

Employment Equality Statement

Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.

If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com.

Empowering a Sustainable Future

At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.

Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community.

You can read more about our progress here: https://www.aristocrat.com/sustainability/