Payment Operations Lead

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. Key Responsibilities: Oversee the day-to-day activities of the Payment Operations team, ensuring smooth execution of all workflows including cash in/out, bills payment, and other fiat wallet services. Supervise and support team members through regular one-on-one syncs, performance check-ins, and monitoring of individual and team OKRs. Monitor daily transaction flows, dashboards, and alerts to identify potential issues early and coordinate quick resolutions with relevant internal teams and external partners. Handle exception management, reconciliation coordination, and basic settlement oversight, ensuring accuracy and timely completion of operational tasks. Review operational metrics and KPIs on a weekly basis to identify bottlenecks, drive process improvement initiatives, and enhance team efficiency and accuracy. Work closely with Product, Engineering, Compliance, and Finance to communicate operational needs, support backend process updates, and improve overall workflow reliability. Support operational readiness for new payment features, partners, or internal changes by coordinating testing, documentation review, and training for team members. Help ensure adherence to internal controls, compliance requirements, and standard operating procedures related to fiat money movement and customer transactions. Serve as a primary coordination point with banks, e-wallets, and payment partners for routine operational concerns or issue escalations. Perform ad hoc tasks, documentation updates, and contribute to smaller-scale projects under the broader Coins.ph Payments Operations initiatives. What You Bring: 3-5+ years of experience in payments operations, settlement, banking operations, or fintech transaction workflows, with at least 1 year in a handling team. Bachelor’s degree in a relevant field (Business, Finance, Operations, or similar). Hands-on experience managing daily operational KPIs, incident escalations, and operational performance metrics. Strong analytical, documentation, and process-improvement skills; proficient with Google Suite, Excel, and operational dashboards. Excellent communication skills in both English and Filipino, with the ability to work collaboratively with product, engineering, compliance, and external partners. Reliable, organized, and comfortable operating in fast-paced environments with shifting priorities. Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience. Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement. A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.