Payment Operations Team Lead

With more than 20 years of presence in financial services, OneRoyal is an award-winning, multi-licensed global broker, recognized for its strong regulatory foundation and dedication to delivering excellence. The company operates in full compliance with international regulatory standards and is licensed and regulated by ASIC, CySEC, VFSC, and FSA. OneRoyal offers online CFD trading across a diverse range of asset classes. With a global workforce of 200 talented professionals, the company fosters a dynamic, collaborative, and performance-driven environment that supports innovation and professional growth. As the Client Accounting Team Lead , you will be responsible for leading the day-to-day operations of the Client Accounting functi on, ensuring the efficient, accurate , and compliant processing of client deposits, withdrawals, and payment-related activities. You will optimize workflows, improve operational efficiency, reduce process bottlenecks, support automation initiatives, and ensure that team capacity is effectively utilized to meet business objectives and service-level expectations. Responsibilities Lead and oversee the Client Accounting function, ensuring the accurate , timely , and efficient processing of client deposits, withdrawals, chargebacks, and refunds Manage daily payment operations, including transaction queues, settlement cycles, payment flows, and adherence to internal SLAs and external partner requirements Optimize workload distribution across the team Act as the primary escalation point for complex payment issues, including failed transactions, chargebacks, reconciliation breaks, and settlement delays, ensuring timely resolution Collaborate closely with relevant stakeholders to ensure seamless and compliant payment operations Monitor payment performance, analyze operational trends, identify bottlenecks, and implement process improvements to enhance speed, accuracy, cost efficiency, and client experience Assess team capacity and recommend staffing, shift allocation, automation, and system enhancements to support business growth and operational resilience Develop team capability through performance management, coaching, cross-training, succession planning, and business continuity initiatives Establish, monitor, and report on operational KPIs and SLAs, including processing times, transaction success rates, settlement timelines, reconciliation accuracy, and payment turnaround times Drive automation initiatives to streamline manual processes, improve payment workflows, and reduce operational risk Ensure compliance with regulatory requirements, AML standards, sanctions screening, internal policies, and maintain audit readiness through effective controls and documentation Prepare and present regular management reports on payment performance, operational risks, team capacity, and continuous improvement initiatives Requirements 5+ years of experience in Back Office , Payment Operations or Client Accounting within the Forex/CFD industry, including hands-on experience managing deposits, withdrawals, and payment operations Previous experience leading or supervising operational teams, with a proven ability to coach, develop, and manage performance Strong understanding of payment operations, regulatory requirements, AML controls, and operational risk management Experience managing operational KPIs and SLAs Experience driving process improvements, workflow optimization, and automation initiatives to improve operational efficiency Strong analytical, problem-solving, and decision-making skills, with the ability to interpret operational data and drive continuous improvement Benefits Comprehensive private medical insurance Performance-based end-of-year bonus Hybrid working arrangement Ongoing training and professional development opportunities Twenty-one (21) working days of paid annual leave Opportunity to work in an international work environment What your hiring experience looks like Interview with a Talent Acquisition Specialist (30 minutes) Interview with the hiring manager (1 hour) Interview with the HOD (1 hour) Salary range: €3000-3500 gross, monthly Sounds like your kind of role? Let's talk!