Payroll & Benefits Administrator

As a Payroll and Benefits Administrator, you’ll be part of our wider Payroll and Benefits team, but focus predominantly on Pension administration, helping deliver an accurate and reliable service for colleagues. Your work will support the timely processing of pension contributions and elected benefits, helping colleagues access their benefits and have confidence that their payroll deductions are correct.

We’re looking for an Administrator to join our team and help ensure colleagues’ pension contributions and elected benefits are processed accurately and in line with payroll deadlines. If you enjoy working with detail and collaborating with others, this is an opportunity to make a meaningful contribution to an important service for our colleagues.

You’ll carry out day-to-day pension administration, checking contribution information and keeping records accurate and up to date. Working closely with your teammates, third-party providers and colleagues across other teams, you’ll help ensure the right information is available for payroll processing, employee queries are answered and we remain compliant with regulatory legislation.

Collaboration will be central to your role. You’ll follow up on queries, investigate discrepancies and work with the relevant teams and providers to resolve issues or escalate them when needed. Through careful checking, clear communication and timely administration, you’ll help deliver a reliable pension administration service.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

This is a 6-month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll work within the wider Payroll and Benefits team, completing daily, weekly, monthly and annual pension administration tasks to help ensure contributions are accurate and payroll deadlines are met. You’ll support pension arrangements for both permanent colleagues and our temporary worker population, working with third-party providers and other teams to maintain accurate information and resolve queries. You’ll also work closely with heritage Virgin Money colleagues to administer the heritage Virgin Money “MyRetirement” scheme. Alongside your regular responsibilities, you’ll respond to ad hoc queries and support additional tasks as needed, balancing scheduled work with changing priorities to deliver a reliable service.

About you

You will have/be:

• Highly competent in the Microsoft suite of products including Excel, Word, PowerPoint, Teams and SharePoint

• Proactive and comfortable working within a fast paced environment whilst making decisions under pressure

• Experience of providing first class administrative support in a similar environment

• Excellent planning and organisational skills and ability to manage multiple competing priorities and deliverables

• Confidence with engaging internal and external stakeholders and building trusted relationships

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

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