Payroll Delivery Specialist (APAC) - 6-Month Contract

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

The Global Payroll Operations Partner is responsible for the successful operational delivery, validation and oversight of assigned payrolls and legal entities. Acting as the primary operational owner for a portfolio of payrolls, countries and entities, this role ensures payrolls are delivered accurately, compliantly and on time through effective payroll validation, issue resolution, stakeholder management and vendor management.

The Payroll Operations Partner works closely with HR Service Delivery, Finance, Reward, Benefits, Technology teams and external payroll providers to deliver a seamless payroll experience while maintaining strong controls, compliance and operational excellence.

As the payroll function continues to evolve, this role will increasingly leverage data, automation, artificial intelligence and emerging technologies to improve payroll outcomes, enhance employee experience and generate business insights.

This role reports to the Payroll Manager.

The day-to-day

Payroll Portfolio Ownership

• Act as the operational owner for assigned payrolls, countries and legal entities.
• Maintain accountability for payroll delivery and operational outcomes within assigned payroll portfolios.
• Build strong relationships with internal stakeholders and payroll providers.
• Manage payroll-related risks, dependencies and operational issues.
• Escalate significant risks or service issues appropriately.

Data Quality & Exception Management

• Investigate payroll-impacting data issues and discrepancies.
• Monitor integration exceptions and payroll-related data issues.
• Partner with HR Service Delivery and other stakeholders to resolve root causes.
• Identify recurring data quality concerns and support long-term resolution.

Vendor & Service Management

• Act as the primary operational contact for payroll providers supporting assigned payrolls.
• Monitor service quality and responsiveness.
• Support operational vendor reviews and improvement discussions.
• Escalate service delivery concerns through established governance channels.
• Build effective working relationships with payroll vendors and service partners.

Employee & Stakeholder Support

• Provide payroll expertise and support to employees, managers and internal stakeholders.
• Resolve complex payroll enquiries and escalations through ServiceNow and other channels.
• Deliver a responsive and employee-focused service experience.
• Act as a trusted payroll partner for assigned payroll portfolios.

Compliance & Controls

• Execute payroll controls in accordance with the Global Payroll Governance Framework.
• Complete reconciliations, validations and payroll approval activities.
• Support audit requests, compliance reviews and governance activities.
• Ensure payroll procedures are followed consistently.
• Escalate compliance concerns, control failures and operational risks.

Documentation & Knowledge Management

• Maintain country and payroll-specific procedures.
• Ensure payroll documentation remains accurate and up to date.
• Support annual reviews of payroll processes and controls.
• Contribute to knowledge sharing and cross-training activities.

Continuous Improvement, Data & Innovation

• Identify opportunities to improve payroll quality, efficiency and employee experience.
• Use payroll data to identify trends, risks and opportunities.
• Support automation, process simplification and standardisation initiatives.
• Contribute ideas that increase the value of payroll data and insights.
• Support the adoption of emerging technologies, including AI and automation solutions.

What you'll need

• 3+ years payroll experience within a complex payroll environment.
• Experience working with outsourced payroll providers.
• Strong understanding of payroll validation, controls and reconciliations.
• Excellent analytical, problem-solving and investigative skills.
• Experience managing payroll issues, exceptions and escalations.
• Strong stakeholder management and communication skills.
• Experience using HRIS and payroll technology platforms.
• Strong Excel and data analysis capability.
• Ability to manage multiple priorities while maintaining quality and accuracy.
• Experience working across multiple jurisdictions, entities or payroll providers.

What will help you on the job

• Experience working within a multinational organisation.
• Experience with Workday.
• Payroll qualification (CPP, CIPP or equivalent).
• Experience supporting payroll transformation initiatives.
• Experience working with payroll integrations and automation solutions.
• Ability to interpret payroll data and identify business insights and trends.
• Knowledge of AI-enabled, analytics-driven or technology-led payroll operating models.

EEO statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Viasat actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.