JOB BRIEF

GreenSlate puts clients first, and our service is what sets us apart. We are looking for an outgoing individual with a desire to provide an exceptional level of service to join our growing implementation team. As a Payroll Implementation Specialist, you will help new clients get ready to run payroll by collecting the information needed for each project, completing standard setups, and giving clients a friendly, positive, and knowledgeable experience. You will also support the close-out of client projects. This role suits someone who is committed to our clients and wants to grow within the company.

This role is remote within the United States; candidates must be located in the Pacific Time Zone.

WHO WE ARE

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide advanced solutions for production accounting and entertainment payroll. Our cloud-based platform is modernizing the entertainment industry’s back office by replacing paper-based processes with digital ones. The studios, film franchises, independent producers, and content creators we serve gain efficiency, better access to data, and cost savings, and they reduce their environmental impact. GreenSlate offers a full range of payroll, production accounting, tax credit management, ACA compliance and benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.

WHAT WE EXPECT FROM YOU

Gather the documents and details clients provide for each new payroll project, and check that everything is complete before setup begins
Set up standard payroll projects and make routine changes clients request, using established checklists
Add new projects to the payroll system and submit work location requests
Answer client calls and emails quickly and accurately, and keep clients updated on where their project stands
Send complex questions and problems to the right team, and follow each one through to a resolution the client is happy with
Support the Implementation team with day-to-day onboarding tasks so each project is ready to run payroll on time
Update the onboarding tracker so the team can see where each client is in the process
Send payroll forms and check printing supplies to productions, and confirm they arrive
Replace outdated payroll forms and keep the forms library organized
Enter and update client, project, and industry contact information so records stay accurate and easy to find
Develop a working knowledge of union deposits and draft the related correspondence

WHO YOU ARE

Bachelor's degree, or equivalent experience
2+ years of customer service experience
1+ year in implementation or project onboarding
Experience supporting accounting or business operations is preferred
Knowledge of production workflows and accounting basics is a plus
Relationship builder with a strong client focus
Able to handle high volumes and stay calm under pressure
Accountable for completing your own tasks correctly
Self-aware, self-monitoring, and self-correcting
Persistent problem solver who looks for solutions, not just task completion
Enthusiastic about providing superior customer service
Eager to learn the ins and outs of payroll and production accounting
Excellent listening and communication skills
Highly focused, organized, and detail-oriented
Friendly, driven, and approachable

WHAT YOU CAN EXPECT FROM US

Compensation that reflects your value: Competitive salary tailored to your experience, with regular reviews and opportunities for raises
Comprehensive benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program and mental health support, accident insurance, and wellness discounts and perks through the Holisticly platform
Full-time remote flexibility: Work remotely with the tools and support you need to stay connected and productive
Impactful work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future
A thriving, collaborative culture: A team that values open communication and creativity, driven by Quality, Urgency, Innovation, Service, and Collaboration, with access to leading AI tools so you can work smarter

SALARY RANGE: $55K-$65K

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds.

GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members. At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.

GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.