Payroll Operations Specialist

About First Gen Financial We’re a fast-growing, purpose-driven B2B financial services company built on integrity, accountability, and continuous growth. We have developed our own proprietary insurance product for employers which is scaling rapidly. Our leadership team brings proven expertise from multiple sectors of finance, and every team member plays a direct role in expanding both our clients’ success and our company’s vision. We unlock capital to empower teams! About the role: We’re looking for a high-performing Insurance Account Executive who thrives in a fast-paced, performance-driven environment. You’ll lead full-cycle B2B sales from prospecting warm leads and consultative selling to closing and onboarding new accounts, while helping shape the standards and culture of our rapidly expanding sales team. Position Summary: The Payroll Operations Specialist plays a critical role in ensuring our clients' payroll-related workflows run accurately, on time, and in full compliance. This role sits within the Customer Success team and works closely with CSMs, clients, and internal partners to manage payroll integrations, troubleshoot issues, and support the smooth administration of benefits tied to payroll processing. This is a great fit for someone with hands-on payroll or HRIS operations experience who enjoys detail-oriented, process-driven work and wants to grow their career supporting a fast-growing fintech/benefits platform. Key Responsibilities: Manage and monitor payroll-related workflows and integrations across an assigned book of client accounts, ensuring accuracy and timeliness. Serve as a subject-matter resource for the Customer Success team on payroll processing, deductions, and compliance questions. Troubleshoot payroll integration issues in partnership with clients, internal support, and product/engineering teams, driving timely resolution. Ensure payroll-related processes align with benefits administration requirements and applicable compliance standards (e.g., Section 125, MEC plans). Support client onboarding by configuring and validating payroll integrations and deduction setups. Maintain accurate documentation and records of payroll configurations, changes, and client-specific requirements. Identify recurring issues or inefficiencies in payroll workflows and recommend process improvements. Partner with Customer Success Managers to support time-sensitive payroll cycles and escalations. Assist in building and maintaining internal playbooks and training materials related to payroll operations. Qualifications: Education & Experience Bachelor's degree in Business, Finance, HR, or related field (or equivalent experience). 2–5 years of experience in payroll operations, payroll processing, HRIS administration, or a related field. Experience working with payroll systems, payroll integrations, or HRIS platforms strongly preferred. Experience in benefits administration, insurance, or fintech environments is a plus. Skills & Competencies Strong attention to detail and commitment to accuracy, especially with time-sensitive, compliance-related processes. Solid understanding of payroll fundamentals (deductions, tax implications, compliance basics). Excellent problem-solving skills with the ability to troubleshoot integration or data issues independently. Clear written and verbal communication skills, comfortable explaining payroll concepts to non-technical stakeholders. Ability to manage multiple client accounts and deadlines simultaneously in a fast-paced environment. Comfort working with CRM/support tools and payroll or HRIS software platforms. Other Requirements Occasional evening or weekend availability may be required to support time-sensitive payroll cycles or client needs. Who You Are You’re an A-Player. coachable, driven, and deeply mission-aligned. You thrive on ownership, competition, and personal growth. You embody First Gen’s core values: - Ironclad Integrity: You do the right thing, even when no one is watching. - 24-Carat Accountability: You own your outcomes and stay humble when corrected. - Catalyst: You’re a constant learner with curiosity, discipline, and resilience. - Wholehearted: You put relationships before deals and build authentic trust. You’re not just looking for another job you’re seeking a purposeful career where your work directly impacts business owners and their teams. Compensation & Benefits: Fully remote role. Base compensation: $60,000 - $70,000 + 10% annually Comprehensive benefits package including health, dental, and vision insurance. Retirement plan options. Paid time off, holidays, and professional development opportunities. Compensation for this position is dependent on location, experience, and other requirements. Equal Opportunity Statement First Gen Industries LTD is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable laws. Employment decisions at First Gen Industries LTD are based solely on business needs, job requirements, and individual qualifications.