PCGJP00003799 Agile1)IT - Application Operations Analyst, Associate not avail for ref

Details

Requisition ID: PCGJP00003799

Requisition Title: (Agile1)IT - Application Operations Analyst, Associate

Description: LOCALITY PREFERENCE: Preference is Bay Area, then Service Territory, and the onshore.

HYBRID: The current team is remote, but occasionally meet in OGO or San Ramon

TOP THINGS:

Large Application Operations, Linux and Oracle experience, Integration.

*Client laptop will be provided. It's vital for the role to have a PG&E laptop. However, in case of major delays, the vendor should be able to provide one to start the assignment for initial orientation. A PG&E laptop is required to perform the requirements of the job.

IT APPLICATIONS OPERATIONS ANALYST – CAREER

A. SUMMARY

The Career IT Application Operations Analyst conducts basic and intermediate tasks under direction of a more senior Application Operations Analyst. Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks. Applies technical skills to resolve application and data related problems of well-defined scope as specified by procedural guidelines or under direction of a more senior Application Operations Analyst. Escalates to more experienced resources on unusual or more difficult problems. Fields a broader range of assignments and may be asked to develop solutions. Individuals may begin to be responsible for scoping work. Follows existing Application Development Frameworks, Coding Guidelines and Database Standards when developing.

B. JOB DUTIES

1. Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.

2. Diagnoses, isolates and corrects data and performance faults in the systems involved.

3. Prepares and obtains approval of system and development documentation.

4. Executes planned and ad-hoc corrective maintenance to sustain continuous system operations.

5. Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.

6. Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems.

7. Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.

8. Executes quality control tasks as directed.

9. Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements.

10. Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data

11. Develops conversion and implementation plans.

12. Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.

13. Proposes enhancements to procedures, processes and tools based on experiences with current methods.

14. Provide timely, professional, straight forward (non-technical) communications

15. May also interact with suppliers and contractors when warranted.

C. KNOWLEDGE/ABILITIES

Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases.

Has excellent written and verbal communications skills.

Is able to work and communicate across multiple departments.

Has excellent analytical, problem-solving and technical troubleshooting skills Is able to work independently and as part of a team.

D. REQUIREMENTS

BA/BS in Computer Science, Business, or equivalent experience;

5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience. Experience with design and deployment of large scale and complex infrastructure-application systems.

Requisition Start Date: 03/02/2026

Requisition End Date: 03/01/2027

SAP Organization Unit: SMOC-Cont

Site: Oakland General Office (OGO) Campus

Building: Oakland General Office (OGO)

Requirements

Team of 5, has worked together for some time, mostly remote- they get together occasionally. *** ideally finding candidate that is local to bay area . 2nd choice would be pge service territory, 3rd choice would be in PST timezone, possibly cst timezone - BUT THEY WOULD NEED TO COVER PST WORK HOURS

THE TEAM WILL PAY MORE FOR THE SMART METER/ UIQ EXPERIENCE

Smart Meter Operations Center ( SMOC)

Team monitors all applications that read the electronic meters that collect data, goes thru many interfaces for different parts of the business ( billing, load management, energy restorations, etc)

Itron UIQ is the enterprise application that runs on RedHat Linux

Day to day activities include standard product release ( update for smart meter version) = looking at what will change, plan analyze, understand the changes, create project scope , testing , new functionality , code drop, system integration, full scale testing, go live

Project focused role ( work on the upgrade), but if incidents arise, will be pulled in.

Linux and Oracle knowledge- able to run queries

Top Things

Itron UIQ

AMI, Automated Metering (can take resources from electric/ water/ gas)

Large enterprise implementation/ updating releases experience

Experience troubleshooting applications

SQL