Peer Support Moderator

Are you passionate about supporting others through their life and emotional struggles? Do you have a background in psychology, counseling, coaching, or emotional health and wellness training? Have others shared that you’re easy to talk to, warm, and an attentive, thoughtful listener? Do you enjoy leading conversations and communicating with others via text or chats?

If so, we welcome you to apply for the Peer Support Moderator role. Supportiv Peer Support Moderators guide, facilitate, and safeguard our 24/7 peer-to-peer small group chats. The position is a part-time contractor role, which does not include employee status or benefits. The role is 100% online/fully remote/work from home. Moderators designate their own flexible hours. Moderators may be eligible for incentives based on time commitment and work performance. All global time zones are welcome!

US: Starting at $15.50/hour, wages may vary by states' minimum wage requirements

Global: Varies per standard country wages

We seek candidates with:

• Passion for emotional health and mental wellness
• Capacity to provide judgment-free support on a wide range of topics
• Strong interpersonal communication skills such as reflective listening, validation, empathy, open-ended questioning, and group facilitation
• Ability to self-edit advice giving or armchair therapy (both strictly prohibited) and follow protocols
• Openness to learning new skills, participating in ongoing training, and taking feedback towards continuous professional improvement
• Eagerness to think about experiences through chat participants’ perspective
• Willingness to offer suggestions on how to improve the moderator and chat participants’ experience

Job requirements:

• Must have relevant education, work experience, and/or volunteer experience in peer support, psychology, sociology, social work education, teaching, nursing, etc.
• Age 18+
• Strong reading and written fluency in English, including idioms, colloquialisms, and slang
  
• Tech-savviness and access to stable/strong internet connection
• Completion of thorough qualification assessments (online, at your own pace, and assisted by provided lessons) including topics such as empathy, tone, active listening, unconscious bias detection and response, conflict de-escalation, and mental health basics
• If passed assessments: Completion of paid training on rapport building, group facilitation, collaborative problem solving, crisis protocols, troll detection and removal, resource sharing, competence boundaries, specialized topics & populations, trauma-informed care, and moderator wellness within digital settings
• Successful mastery of moderating skills demonstrated via exam and scenario testing required
• If hired: Minimum commitment of 5 moderating hours per week plus a commitment to ongoing training, skill development, and performance feedback