Pensions Administrator

Do you have a keen eye for detail and enjoy delivering a great service? We have a great opportunity to join our pensions administration team.

As a Pensions Administrator, you’ll join an experienced and dedicated team focused on supporting our client and providing the best possible experience for their scheme members.

You don’t need to know everything about pensions from day one. If you’re interested in developing a career in pensions and keen to learn and grow, you’ll be supported by Team Leaders and Managers as you build your skills and knowledge. You’ll also have the opportunity to work towards professional qualifications if you wish.

We put the wellbeing of our people at the heart of what we do, so flexibility is important to us. We offer a hybrid approach, typically with up to two days per week in our Newcastle office. Ideally, you’ll be within a reasonable commuting distance of Newcastle. If you already have strong pensions experience and live further afield, we may be able to offer additional flexibility, with attendance in Newcastle typically one day per month.

What you will be doing:

• Produce and check calculations of scheme members’ benefits using automated calculation routines.
• Prepare and check standard explanatory letters.
• Resolve pension-related queries by phone, live chat and email, escalating complex cases or complaints to a senior administrator or subject matter expert where appropriate.
• Maintain accurate pension administration records using the Compendia administration system.
• Manage pension contribution adjustments, including agreeing and administering recovery plans.
• Collate and analyse data, prepare reports for senior team members, and work with payroll and the client’s reward team as required.
  

What you’ll bring:

• A commitment to providing great customer service.
• A high degree of accuracy and attention to detail.
• Good numerical skills.
• The ability to prioritise multiple tasks, meet deadlines and work independently.
• Strong organisational skills and the ability to work effectively as part of a team.
• The ability to maintain confidentiality, exercise discretion and take a flexible, honest and respectful approach.
  
  

It would be great if you had:

• Knowledge of Police Pension Schemes/Civil Service Pension Schemes or other public sector defined benefit schemes.
• Payroll or Pension administration experience.
• Experience of analysing and interpreting complex data.
• Strong skills in Microsoft applications such as Excel and Word.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! We encourage and will support applications from neuro-divergent applicants.

Employment Type: Full-time -Permanent.
Location: Hybrid –Newcastle (Quorum Business Park).
Security Clearance Level: NPPV2.
Internal Recruiter: Becky.
Salary: £26298pa.
Benefits: 25 days annual leave, plus BHols with the option to buy extra days, 4 x death in service life assurance, Health Cash plan, Pension, 3 days paid volunteering, 5 days paid carers leave and an opportunity to opt in for more specific benefits.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

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We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.