PEOPLE AND CULTURE BUSINESS PARTNER DIRECTOR (HYBRID)

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’.
As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

As GreenShield continues to disrupt the health benefits, health services and social impact industries, People & Culture (P&C) plays a pivotal role in enabling enterprise strategy, business transformation and future-ready talent decisions. The Director, People & Culture Business Partner is an integral member of the P&C Leadership Team and serves as a strategic enterprise advisor and primary P&C partner to executives, vice-presidents and directors.

This role will partner directly with senior leaders and their teams to translate ambitious business plans into practical workforce, organization and talent priorities. Working closely with P&C Communities of Expertise (COEs), the Director will bring a strong business lens to the design and delivery of P&C products, services and solutions, while helping leaders build the capabilities, structures and culture required for sustainable growth. The role will also lead strategic projects across P&C, as required.

ABOUT YOU
You bring a commercial mindset, enterprise orientation and the curiosity to identify workplace and workforce trends, patterns and emerging needs. You use data, insights, business drivers and the external landscape to anticipate human-capital risks and opportunities, strengthen the employee experience and shape talent strategies that enable growth.

You challenge conventional thinking, develop bold and practical solutions, and are comfortable influencing senior leaders with clear, courageous counsel. You can simplify complexity, create alignment across stakeholders and help leaders make disciplined people, organization and talent decisions that deliver results.

WHAT YOU WILL DO

• Strategic consulting and advisement: Advise senior leaders on P&C policies, best practices and continuous improvement opportunities that increase engagement and performance. Build a strong understanding of each client group and its business strategy. Act as a change agent from planning through implementation and use ongoing sensing to identify opportunities that can become strategic initiatives.
• Collaboration: Serve as a trusted advisor to senior leaders and maintain a strong understanding of business priorities, operating models, talent and culture. Partner with COEs by bringing a practical business lens to the products, programs and services they build.
• Strategic workforce and talent planning: Partner with senior leaders to translate business strategy into workforce plans, capability priorities and talent strategies. Identify critical roles, talent risks, succession needs and internal mobility opportunities, and influence build, buy and borrow decisions that strengthen leadership bench strength and support future growth.
• P&C products and programs: Deliver P&C cycles and business initiatives while creating an exceptional employee and leader experience. Work with COEs and leaders to support a diverse, inclusive, respectful, high-performing and empowered organization.
• Insights and analytics: Translate workforce data, engagement results, attrition, performance, mobility and capability trends into clear business insights. Use data to diagnose risks, shape recommendations and coach leaders to develop practical action plans that improve employee experience, team effectiveness and business performance.
• Project management: Lead execution against business goals by mapping end-to-end processes, using agile planning, defining clear deliverables, roles and accountabilities, and incorporating retrospective reviews and lessons learned.
• Organization effectiveness and change leadership: Coach leaders on operating model evolution, role clarity, decision rights, team effectiveness, ways of working and people-management practices. Help leaders build change capacity, manage resistance and sustain adoption through periods of growth, integration and transformation. Share guidance and expertise with P&C peers and developing P&C team members.

• Post-secondary education in business, human resources management or a related field
• At least 10 years of progressive human resources leadership experience
• Experience leading or supporting strategic workforce planning, succession, internal mobility, talent reviews and capability planning in a complex or evolving organization
• A commercial mindset, strong business acumen and the ability to connect enterprise strategy, operating plans and talent priorities
• Highly developed critical-thinking, analytical and problem-solving capabilities
• Clear, executive-level communication skills with the ability to simplify complexity, provide courageous counsel and influence senior leader decisions
• Strong project-management experience
• Demonstrated experience enabling business transformation, organization effectiveness, change leadership and adoption at scale
• High energy, sound judgement and the ability to work independently
• A proven ability to build trusted relationships with senior leaders, union partners and employees, challenge constructively, create alignment and deliver enterprise outcomes
• An inclusive leadership approach and a strong commitment to diversity, equity and inclusion
• Ability to travel occasionally

NICE TO HAVE

• Certified Human Resources Professional designation (CHRP or CHRL)
• Bilingualism in English and French is a strong asset
• Change-management certification
• Experience in the health insurance or health services industry

WHAT WE'RE LOOKING FOR

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate and communicate effectively, and contribute to the success of our organization.

At GreenShield, we embrace diversity and inclusion in our workforce and workplace. We are committed to building inclusive teams and an equitable environment for people to be themselves. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodations through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

GreenShield means, collectively, Green Shield Association and Green Shield Holdings Inc., which houses insurance, health, adjudication, and benefits administration businesses, including Green Shield Canada Insurance, Green Shield Health Inc., Green Shield Adjudication Inc., and Green Shield Administration Inc. Green Shield Holdings Inc. is a wholly owned subsidiary of the non-profit Green Shield Association

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

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