People BP Operations Coordinator

Join #GenteViva and let’s fly higher together! ✈️

Viva is the leading ultra-low-cost airline in the Americas, recognized as one of the most preferred, fun, and profitable airlines, with the youngest fleet in Latin America and one of the fastest-growing fleets worldwide.

We foster a culture of inclusion, passion, and transparency, challenging traditional ways of working, redefining the industry, and committing to excellence in customer service and passenger safety.

Position: People BP Operations Coordinator

We are looking for a people-oriented professional with a strong business mindset to support our Operations teams in talent management, development, performance, culture, and employee experience. This position will serve as a strategic partner to Operations leaders, identifying needs, anticipating risks, and coordinating People & Culture solutions that foster employee development and organizational effectiveness.

Key Responsibilities

• Partner with and advise leaders across operational areas on people management, identifying needs, priorities, and opportunities for improvement.

• Coordinate the implementation and follow-up of talent, performance, development, culture, and employee experience initiatives.

• Manage talent and development processes, identifying critical capabilities, growth opportunities, and succession plans.

• Coordinate compensation decisions, ensuring internal equity and adherence to approved budgets.

• Collaborate with People & Culture Centers of Excellence (COEs) to develop and implement solutions aligned with operational needs.

• Analyze turnover, absenteeism, mobility, talent, and employee experience metrics to recommend action plans.

• Build trusted relationships with leaders and employees, promoting open and effective communication.

• Independently manage multiple internal stakeholders, processes, and priorities, ensuring timely follow-up and resolution of each case.

Requirements

• Bachelor’s degree in Psychology, Human Resources, Business Administration, Labor Relations, Organizational Development, Communications, or a related field.

• More than 3 years of experience in Human Resources, people management, or HR Business Partner roles.

• Experience advising and supporting leaders and employees, preferably in operational environments.

• Knowledge of talent management, performance management, employee development, compensation, and HR policies.

• Ability to manage multiple internal stakeholders and processes simultaneously.

• Proficiency in Microsoft Office 365, including intermediate Excel and PowerPoint skills.

• Intermediate English proficiency

• Experience in service-based companies, airlines, retail, logistics, manufacturing, or workforce-intensive operations is preferred.

• Excellent communication, negotiation, influencing, active listening, and relationship-building skills.

• Self-driven, organized, empathetic, and people-oriented, with a strong service mindset and high sense of accountability.

• Willingness to travel.

Benefits of Being Part of #GenteViva

• Flexible working hours.

• An amazing work environment: #TheBestPlaceToWork.

• Unlimited personal days starting in your third month.

• Savings fund and savings plan.

• 30 days of year-end bonus (aguinaldo).

• Staff Travel: Fly to any Viva destination at preferential rates for yourself and up to 12 family members or friends.

• MyIDTravel: Preferential fares with more than 20 airlines worldwide.

• Medical expense insurance, life insurance, and 24/7 family medical assistance.

• Exclusive discounts at gyms, department stores, restaurants, universities, and more.

• Benefits that exceed those required by Mexican labor law.

Viva is an equal opportunity employer. All qualified applicants will receive consideration without discrimination of any kind. All candidate information will be handled confidentially and in compliance with Mexican data protection regulations. Your data will be used only for recruitment-related purposes.