People Operations Advisor

What You Will Do In This Splendid Role:

• Deliver Brilliant People Support: Provide day-to-day support across People Operations, responding to queries and ensuring a consistent, high-quality service.
• Be the Go-To for People Queries: Manage incoming queries, resolving issues where possible and escalating more complex matters to the appropriate People team colleague.
• Support Employee Relations: Maintain accurate ER records, track cases and support managers with guidance to ensure cases are handled consistently and in line with company policies.
• Keep Our People Data Accurate: Maintain up-to-date employee records and People systems, supporting reporting, compliance and data integrity.
• Create a Great Start for New Joiners: Coordinate onboarding, documentation and induction activities, working closely with Talent and Learning & Development.
• Support Learning & Development: Coordinate training activities and help ensure team members have access to the right learning platforms and resources.
• Turn Data Into Insights: Support monthly People KPI reporting in collaboration with Talent, L&D and People Business Partners.
• Make Things Better Every Day: Identify opportunities to improve People processes, enhance service delivery and champion our Ways of Working.
• Keep Our People Resources Up to Date: Manage key People administration, including contract amendments and compliance documentation, and maintain relevant, accessible content on our People intranet.

What Makes You Splendid

• HR Experience: At least 2 years’ experience in an HR advisory role, with or working towards a CIPD Level 5 qualification or equivalent Associate-level membership.
• People Knowledge: A good understanding of employee relations, employment law, compliance and HR systems.
• Organised & Agile: Confident managing competing priorities, maintaining accuracy and meeting deadlines.
• Relationship Builder: Builds trusted relationships with People Managers and colleagues, providing approachable and effective support.
• Collaborative: Works closely with the wider People team to deliver a seamless, consistent service.
• Proactive & Solutions-Focused: Looks for opportunities to improve processes, enhance employee experience and embrace new ways of working.
• Sound Judgement: Knows when to resolve queries, offer guidance or escalate, ensuring policies are applied consistently.

• Nimble – You’re adaptable, proactive and comfortable managing changing priorities in a fast-paced environment.
• Honest – You act with integrity, handle sensitive information with discretion and communicate openly and transparently.
• Brilliant – You take pride in delivering accurate, high-quality People support and are always looking for ways to improve.
• Open – You’re approachable, inclusive and collaborative, building trusted relationships and creating positive experiences for our people.

Our Splendid Benefits

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.